Senior Field Service Technician

About Evoqua Water Technologies

We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature. Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges. 

At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Our more than 22,000 diverse employees are helping communities in more than 150 countries become water-secure. Apply today and Let's Solve Water.

At Evoqua, we are committed to fostering and maintaining an inclusive and diverse workplace where employees can be their authentic selves.  If this position interests you and you possess the minimum qualifications, we encourage you to apply as you could be the right fit for this or other roles we are looking to fill. Evoqua encourages all candidates meeting the minimum qualifications/requirements for the position to apply.

Position Summary

Provides strategic level management to filed service professionals across a complex geographical scope or of a significant revenue impact.

What we can offer you

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Health, dental, and vision insurance 
• Unlimited PTO
• Fertility benefits, adoption assistance, parental leave, and pet insurance 
• Generous retirement savings and profit-sharing plan
• Employee wellness program
• Rewards and recognition program
• Employee Stock Purchase Plan that provides an opportunity to build ownership and share in Evoqua's success.

Core Responsibilities and Tasks

•    Creates and maintains safe working environment and cultures within the organization
•    Takes care of company property
•    Involved in setting department budgets and managing expenses
•    Actively involved in workforce planning
•    Expected to address and resolve employee relation issues and escalate significant issues to management
•    Translates customer requirements into workforce plans and objectives
•    Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
•    Responsible for attraction, retention, engagement, performance, development of employees

Organization Impact:
•    Operational and strategic management 
•    Autonomy to make decisions that impact divisional and cross-functional or commercial span of control
•    Responsible for customer management and retention in area/scope
•    Financial contract and operations impact at planning/strategy level

Position Requirements

FORMAL EDUCATION: 
Required:
•    Bachelor’s degree strongly preferred
•    Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree 

KNOWLEDGE & EXPERIENCE:
Required: 
•    Ability to obtain TWIC card
•    Ability to obtain a CDL, class A or B with applicable endorsements
•    2-4 years technical work experience OR 5 years of industry specific experience
•    5 years of leadership or management experience
•    Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
•    Ability to communicate up, down, across teams
•    Ability to lead and motivate teams
•    Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
•    Ability to defuse customer situations or internal issues

DRIVING REQUIREMENTS:
•    Able to operate a company vehicle
•    Able to pass driver requirements which include:  
•    Driver Application for Employment
•    Driver Disclosure and Release
•    Employee Applicant Drug and Alcohol Statement
•    FMCSA Certificate of Awareness
•    Driver Certificate of Violations
•    Driver Statement of On Duty Hours
•    Road Test
•    Copy of Driver’s License (Front and Back)
•    Copy of Medical Certificate

Additional Details

•    Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills

TRAVEL REQUIREMENTS: 50% or more

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Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and p