Representative III, Customer Service (WMHS)

Why WM Canada? 

People are the driving force behind everything we do.  

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.  

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada. 

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within. 

Lead people. Drive results. Make an impact. 

At WM Canada, leadership is about more than managing operations. 

It's about building teams, developing talent, driving performance and delivering services that communities rely on every day. 

As a leader, you'll have the opportunity to influence business outcomes while creating an environment where employees can thrive. 

What you'll do 

Develop high-performing teams  
Create a culture built on safety, accountability, collaboration and continuous improvement. 

Drive operational excellence  
Lead performance across safety, service, employee engagement and financial results. 

Shape what’s next  
Support strategic growth initiatives, operational innovation and long-term business success. 

Make decisions that matter  
Lead with autonomy while leveraging the resources and expertise of a North American industry leader. 

Build the next generation of leaders  
Coach, mentor and develop employees to help them reach their full potential. 

What you'll gain 

• Continued leadership development opportunities  
• Employee share ownership opportunities  
• Retirement savings support  
• Flexibility and a trust-based leadership culture  
• The ability to influence meaningful business outcomes 

Why leaders choose WM 

Because they have the opportunity to lead large, impactful operations, develop exceptional teams and help people build rewarding careers. 

Lead where your decisions make a difference. 

I. Job Summary

The Customer Service Representative III position receives and processes requests from customers, serves as the end-to-end point of contact for customers and resolves customer issues. Representatives work independently to resolve complex customer requests and issues. Individuals manage critical customer projects, collaborating with internal and external contacts to ensure timely and accurate service.

II. Essential Duties and Responsibilities
 

• Handles incoming calls, emails, inquiries and transactions from various segments within the book of business.
• Possess a strong knowledge of internal process, understands relationships and key linkages between business units.
• Collaborates with internal and external parties to coordinate service related activities and manage client projects.
• Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
• Possess strong time management and follow through skills, has the abil