Director, Account Management

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our core values drive us in our important mission of keeping people safe:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off  

AlertMedia is looking for a Director, Account Management, to play a pivotal role in shaping our Account Management strategy and elevating our team to increase revenue across our fast-growing Enterprise, Mid-market, and SMB customer base. The Director will help grow revenue through strong leadership, strategic planning, coaching, and actively partnering with your team in customer renewals, up-sells, and expansions. The Director will work closely with our Customer Account Directors and customers, while collaborating with internal stakeholders to accomplish team goals. Your success will be measured by your team’s ability to retain and grow annual recurring revenue, while maintaining an exceptional customer experience. 

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!   

Who you are:  

You are a roll up your sleeves team leader, with a proven track record of owning Account Management in the enterprise and mid market segments, with strong people management experience, and the ability to identify and own the strategic initiatives required for successful customer growth. You are passionate about sales, while caring deeply about your people and their success. One of your strengths is in influencing and negotiating with executives at large-scale enterprises. You thrive in a quota driven environment. You are articulate, inquisitive, collaborative, and analytical.  You are a self-motivated, sales-minded professional who is highly organized and comfortable in a fast-paced, high-volume sales environment.   

What you get to do every day:   

• Develop and coach a team of Account Managers in the enterprise, mid-market and SMB segments and guide them with their sales pipeline, from prospecting to close.  
• Partner with Sales, Customer Success, Marketing and Renewals leadership to drive cross collaboration and process.  
• Help your team build account maps to more effectively up-sell and cross-sell within a set of named accounts.   
• Partner with team and internal stakeholders to identify expansion opportunities to meet/exceed expansion revenue targets by:    

1. Understanding customer objectives and use-cases   
2. Defining and executing sales plans and proposals that provide strategic recommendations designed to meet specific customer needs   
3. Articulating value in products and services to help meet those needs   
4. Identifying new personas and contacts to drive further value within customer organizations  
5. Helping large customers to establish and meet their requirements with the goal of expanding once those have been met; participating in large customer QBR’s   
6. Reviewing renewals and any obstacles limiting adoption or creating renewal risk   

• Collaborate with Marketing to make sure the team is delivering and following up on regular outbound campaigns on new product updates, webinars, trainings, etc.   
• Drive enterprise value while focusing on increasing cross-sell product expansion within the larger customer base. 
• Guide your team in managing account issues and escalations as it relates to licensing, contracts, and renewals   

What you bring to the role: