Account Manager-Premier Service Advisor

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Job Title

Account Manager-Premier Service Advisor

What does an Account Manager-Premier Service Advisor do at Fiserv?

As a Wells Fargo Account Manager-Premier Service Advisor you have the ability to influence the merchant satisfaction and retention of our customers. You will be responsible for managing a merchant portfolio of 250+ household accounts handling complex investigations, managing merchant retention and revenue, and positively influences customer satisfaction.

What you will do:

• Manage a mid-market portfolio of 250+ merchant accounts, taking full ownership of the accounts.
• Provide Banker, Sales, Acct Management, and Merchant support for inquiries related to, but not limited to Pricing, Products, Service, Chargebacks, Complaints, Billing Disputes, Statement inquiries, Equipment troubleshooting, VAR/Gateway support, and Activation Support.
• Identify processing issues, Interchange qualification, chargebacks, billing and funding investigations, conduct statement reviews and handle fee inquiries.
• Perform account maintenance, facilitate PCI compliance conversations, address product queries, and offer troubleshooting assistance for Class A&B terminal products.
• Conduct terminal downloads and provide training for new and existing customers, issue call tags, add/remove equipment, and adjust terminal features.
• Conduct bi-monthly and Annual household reviews, focusing on Interchange qualification and chargeback trending.
• Provide education to Merchants on all aspects of Merchant Services and requirements.
• Engage in pricing and contract negotiations using WFMS proprietary boarding and pricing tools.
• Work alongside Security and Risk departments to manage reserves, fraud, financials, RPP, and diversions for the assigned portfolio.

What you will need to have:

• High school graduate/GED
• Minimum 2 years’ account management experience
• 2 years’ customer service experience dealing with merchants
• Ability to work Monday-Friday 10:30am-7:30pm

What would be great to have:

• MSA, Remedy, Client Line, Business Track, Merchant Manager, Microsoft Teams, Excel, and FDPOS knowledge.
• Technical expertise to assist with troubleshooting equipment
• 4+ years of experience in Merchant Services or Customer Service.

Salary Range:

$40,000.00-$53,600.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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