Staff Engineer I

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
Our mission as the Consumer Payment Portal product team is to create intelligent solutions and services that allow our customers to easily pay down their financial obligations. 
As a Staff Engineer on our team, you will help us fulfill this mission by applying your strong technical and analytical skills to develop and extend our payments platform infrastructure to continue to process financial transactions safely, securely and consistently.
You will work with our payment processing partners and gateways to identify new workflows with an eye on giving our consumers more options to suit their needs, such as alternative payment methods or flexible payment scheduling.

Benefits & Perks

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab 
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. 
• Company-paid short-term and long-term disability plus basic life insurance.
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
• Paid time off to do volunteer work in your community.
• Access to the Wellness Coach app for you and 5 family members

Essential Duties and Responsibilities:

• Lead the architectural design and development of significant software components, systems, and features, ensuring they meet functional and non-functional requirements.
• Define and drive the technical strategy and roadmap for key product areas or infrastructure components, aligning with broader company objectives.
• Tackle the most complex technical challenges, often involving multiple systems, and deliver robust, well-engineered solutions.
• Mentor and provide technical guidance to senior and junior engineers, fostering a culture of technical excellence, innovation, and continuous learning.
• Collaborate effectively with product managers, architects, designers, and other engineering teams to define requirements, make key technical decisions, and deliver high-quality software.
• Champion and implement best practices for software development, including code quality, testing methodologies, CI/CD pipelines, system observability, and operational readiness.
• Identify, analyze, and resolve complex technical issues and production incidents, contributing to system reliability and performance.
• Stay current with emerging technologies and industry trends, evaluating and advocating for their adoption where they provide significant technical or business value.
• Contribute to defining and upholding engineering standards, processes, and a culture of operational excellence, including participation in on-call rotations or incident response as needed to ensure system stability.
• Drive progress on complex projects, demonstrating strong ownership and accountability from conception through to deployment and beyond.
• Participate in the 24/7 on-call rotation, providing timely response and resolution to production issues.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• Typically 8+ years of progressive experience in software engineering
• Expert-level proficiency in one or more programming languages (e.g., Java, Python, Go, C++, Rust).
• Deep understanding of system design, distributed systems, microservices architecture, data structures, algorithms, and software design patterns.
• Extensive experience with cloud computing platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker, Kubernetes).
• Proven ability to lead the delivery of large-scale