Senior Data Analyst

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Lisbon or London

About the department

The Self-Serve Team is responsible for Cloudflare’s PLG business that serves 8M+ customers across 20% of the internet. Our team is responsible for growth marketing, product growth, and growth insights with the goal of building a world class experience for our self-serve customers across all product categories including Application Services, Cloudflare One and Developer Platform, and all Plans such as Free, Pro, Business & Enterprise. We work to grow the business by understanding our customers’ needs at every stage of their journey from Awareness to Activation to Expansion and Retention. 

What you'll do

Our ideal candidate is a sharp, thoughtful, and collaborative problem solver, who enjoys identifying key business levers and challenges, and then building data science and analytics frameworks to enable strategic decision making. You will work closely with the product, marketing, and the BI teams to help develop analytics solutions and scale internal data processes. You also have a strong combination of business acumen and data science background, as well as an intense hunger to make a significant business impact by owning and driving business outcomes.

Responsibilities

• Well balanced skills - People have trouble pinning you down. Both business and technical/ data teams claim you as their own. You are equal parts technical and functional. You are equally comfortable and effective in persuading both technical and business audiences.
• Data science analytics expertise - You excel at designing and building new and impactful customer-centric KPIs and metrics to measure customer and competitive dynamics. You are equally strong at getting into the weeds and making sure that the data needed to support these metrics is consistent and available. 
• Proactively manage the analytics program for the self-service business. This requires working closely across different product teams and data engineers to improve the data collection and quality. 
• You are very comfortable rolling up your sleeves when needed to write complex SQL queries and strive to balance speed with effective code design. You are adept at leveraging data science and algorithms frameworks in a practical business setting and have mastery over the fundamentals of machine learning techniques (such as regression, clustering algorithms and/or causal inference) along with cohort analyses, supervised, unsupervised learning and/or causal inference
• Write product requirements for measuring experiments, establishing baselines to move, define performance goals for each project for the self-service business
• Design, build, and support data or insight solutions to drive decision-making and/or incubate new data capabilities or business programs. Example projects include but not limited to A/B test reporting, product adoption scoring, product performance reporting, billing forecasting, and GTM metrics reporting automation
• Clearly identify data challenges and propose scaling solutions / programs from incubation stage to a longer-team high performing state. You will be building an airplane while flying it.
• Great presentation skills - share the insights in an audience relevant manner, with key takeaways and recommendations being presented in a crisp and concise manner in WBRs, MBRs, QBRs. 

Who you are

• Cloudflare is a large company but the self-serve team is a small and mighty startup within. You should have worked in startups and help