Clinical Operations Lead

Location: Aston, Glen Mills, Media & Ridley Park, PA | On-site
Organization: Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder

Overview

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking an experienced Clinical Operations Lead to join our team. As leading providers of comprehensive musculoskeletal care, we offer a collaborative, patient-focused environment that emphasizes clinical excellence, innovation, and continued organizational growth.

The Clinical Operations Lead will support both the clinical and front-office operations of the practice, performing a combination of Patient Service Representative and non-certified Medical Assistant responsibilities. This role will work closely with providers, practice leadership, and clinical and administrative staff to support efficient patient flow and an exceptional patient experience across our Aston, Glen Mills, Media, and Ridley Park locations.

Position Summary

The Clinical Operations Lead is responsible for providing cross-functional support across both administrative and clinical operations based on practice needs. This position requires flexibility, strong collaboration, excellent customer service, and the ability to adapt to changing priorities while maintaining efficient and patient-focused operations.

This is a full-time, on-site position. Travel between the Aston, Glen Mills, Media, and Ridley Park locations is required based on operational needs.

Key Responsibilities

• Greets and assists patients and coordinates patient arrival with Medical Assistants and providers.
• Obtains and maintains accurate patient demographic, insurance, authorization, referral, consent, and financial information.
• Performs insurance and benefits verification, collects applicable patient payments, and assists patients with general billing and insurance questions.
• Schedules follow-up appointments and ensures required patient documentation is accurately maintained in the EMR.
• Prepares and rooms patients for provider visits, including obtaining and documenting vitals, reviewing intake information, preparing supplies, and assisting with clinical needs.
• Assists with cast and soft goods application and the removal of casts, staples, and sutures.
• Responds to patient communications and documents appropriate actions within the EMR.
• Prepares electronic patient charts and verifies required testing, imaging, insurance, DME, and casting information prior to provider visits.
• Maintains exam rooms, medical supplies, equipment, and front-office workspaces in accordance with practice standards.
• Maintains patient confidentiality and ensures compliance with HIPAA requirements.
• Provides cross-coverage and travels between assigned offices in accordance with the organization's cross-coverage policy.
• Performs other duties as assigned.

Qualifications

Education:

• High school diploma or GED required.

Experience:

• Minimum of 1–2 years of patient registration/front-office experience in a medical or healthcare setting.
• 1–2 years of Medical Assistant experience preferred.
• Experience with insurance requirements, medical terminology, and computer scheduling systems.
• Athena or other Electronic Medical Record (EMR) experience highly preferred.

Compensation & Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, and vision plans
• 100% employer-paid life insurance
• 401(k) with employer match
• Benefits begin the first of the month following hire date (for full-time employees)
• Generous paid sick and vacation time
• 7 paid holidays annually
• Opportunities for growth and advancement
• Employee referral reward program

About Premier Orthopaedics & Philadelphia Hand to Shoulder

Premier Orthopaedics and Philadelphia Hand to Shoulder Center are leading provid