Service Delivery Center - Tech Consulting - SNOW/BPM - ServiceNow Staff Consultant

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Technology – Engineering & Systems Integration – Application Systems Engineering – Staff: This position could be located in GA (primary), TX.

 

EYQ Generated Job Description based on JCD

 

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Staff Consultant, you'll play a key role in that mission – providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.

 

The opportunity

Here, you'll be on the ground floor working across a wide portfolio of clients, each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' HR, Customer Service, Compliance, Facilities, Legal or IT solutions through ServiceNow. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. You'll often work on-site, facilitating interesting conversations and presenting to client executives, so you'll need to personally understand and influence our clients.  

Are you ready to shape the future of technology integration? As a ServiceNow Staff Consultant at EY, you'll have the opportunity to work on groundbreaking projects across mobile, web, and tablet platforms. Your expertise in agile methodologies and standard tools will be pivotal in developing software components that meet our high standards and business specifications.

 

Your key responsibilities

You'll contribute to the delivery of solutions and processes, manage your workload to meet targets, and engage with clients to provide exceptional service. Your role will also involve supporting sales growth and solution development, including responding to RFPs. Expect to be an integral part of a team that values collaboration and innovation.

 

Skills and attributes for success

• Work on a project team across all aspects of a ServiceNow project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to work in a multi-disciplinary team including with offshore team members (e.g., consultants, developers, and testers)
• Provide guidance and leading practice expertise for ServiceNow process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Ability to manage tasks independently and contribute to team goals
• Strong analytical skills to tackle moderate to complex issues
• Effective communication and relationship management
• A knack for problem-solving and critical thinking
• Proficiency in agile delivery, application development, and system integration
• Experience in waterfall and agile delivery models – including supporting management activities such