Global Wellness Programming Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

TaskUs is looking for a Global Wellness Programming Lead to design, implement, and oversee psychological wellness interventions that support a diverse, global workforce. This role plays a pivotal part in identifying risks to mental health and well-being across different workflows—particularly in high-stress, cognitively intensive environments—and developing programs to mitigate those risks through evidence-based solutions. This role is essential to promote our “Frontline First” approach among our frontline employees.

Responsibilities:

• Conduct field visits, side-by-sides to observe workflows and teammate work environment to identify psychological risk factors associated with different job demands
• Analyze trends in burnout, vicarious trauma, emotional labor, and other mental health outcomes
• Design and refine evidence-based wellness programs and interventions that target risks factors associated with negative psychological outcomes
• Lead the end-to-end design process for wellness-related content, including curriculum, training materials, digital modules, and facilitator guides.
• Ensure wellness content is accessible, inclusive, and aligned with learning principles and cultural nuances
• Train and supervise internal facilitators and wellness practitioners on program delivery, trauma-informed practice, and psychological safety
• Host 1:1 and group supervision, peer coaching, or debriefing sessions for internal teams, and conduct regular audits to maintain quality and consistency in service delivery
• Governs wellness vendors from a quality standpoint
• Partner with cross-functional teams (e.g., Learning & Development, Operations, Recruitment, HR etc.) to integrate wellness into broader employee development strategies
• Collaborate with local wellness teams and the Wellness and Resiliency Division of Research to integrate qualitative and quantitative insights into program evaluation and improvement
• Ensures data compliance, confidentiality, and ethical standards in all mental health reporting and program evaluations
• Serve as a subject matter expert on psychological wellness for both internal and external stakeholders
• Works closely with the Sales team to develop or tailor programming to new clients or workflows

 
Minimum Qualifications:

• Advanced degree (Master’s or PhD) in Psychology, Human Factors, Behavioral Science, or a related field
• Licensed mental health professional (e.g., LCSW, LPC)
• 10+ years of experience in wellness programming, mental health interventions, or organizational development
• Proven track record in developing and evaluating wellness programs at scale
• Experience providing clinical supervision, psychological support, or structured debriefing in profession