Digital Product Manager

Brief Description of Sunnova
Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable. At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we're looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better. If you're excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!
The Digital Product Manager Role
As a Digital Product Manager, you are responsible for creating world-class customer and agent experiences that enable wide-scale adoption of solar and storage services. The Digital Product Manager, Customer Service will lead the evolution of Sunnova’s customer experience and service operations. You will engage users to understand paint points and identify value, partner with business stakeholders to create technology roadmaps, and work with the technology team to deliver against that roadmap. If this opportunity sounds exciting to you, please read on. Digital Product Manager Responsibilities 
•Invents the next generation of software experiences for the energy industry, including transforming how solar and storage are purchased, delivered, and operated •Product Manages software for homeowners and internal users•Creates a roadmap and prioritizes the backlog for Sunnova’s digital customer experiences •Maintains a high degree of subject matter expertise about users and impacted business areas •Engages with software users via interviews, site visits, and other forms of user research •Establishes positive working relationships and collaborates across teams, departments, and key stakeholders to deliver on product initiatives •Facilitates change adoption, business readiness, and impact measurement for new features and products •Provides regular data-driven analysis and recommendations on how Sunnova can iterate and improve user experiences •Creates user stories, assists in the design of technical solutions to satisfy desired business outcomes and supports testing of developed features •Adheres to Sunnova product management standards and practices; champions Agile methodology Minimum Requirements
•Bachelor's degree or equivalent•4+  years related business experience•2+ years experience as a product owner or manager•2+  years experience with supporting/facilitating projects for cloud based technology, Salesforce experience preferred•2+ years experience with agile  Preferred Qualifications
•Thorough understanding of Project Life Cycle management controls•Agile Product Owner Certification•Experience with relevant software applications, including Salesforce, energy management software, business productivity applications, or more depending upon the product area 
Additional Knowledge, Skills and Abilities
•Excellent written communication skills •Excellent verbal communication skills •Strong presentation skills •Ability to identify risks to project schedules and organization readiness for planned changes •Strong data analysis skills •Ability to identify and suggest solutions for process or technology improvements •Ability to manage and delegate work as part of a team in a matrix environment Working Conditions
•Extended periods of time working at computer workstation •Schedule needs to be flexible to the needs of the business and may require occasional weekend or evening availability to support software releases
Benefits
Sunnova offers a generous employee reward package that includes:•Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.•Competitive compensation & annual bonus•Paid time off, including 10 holidays and Paid Parental Leave•Cell phone allowance for many roles

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.