Renewal Specialist

As part of the Account Management team, the Renewal Specialist will work closely with the Account Managers to provide support for renewals within our customer base. They will run the renewal process and is responsible for providing a smooth experience for our customers and ensuring successful, on-time renewals. The Renewal Specialist must be a highly organized and efficient individual. Ultimately, this role will help create efficiencies that will allow the Account Management team more bandwidth to delight their customer base and achieve 95% retention rates.

What you'll do;

• Forecast, prepare, and deliver renewal quotes to customers and sometimes assist with more complicated growth quotes.
• Manage timelines and deliverables to ensure on time renewals.
• Work cross functionally with internal teams such as SalesOps, Order Processing, Billing and Legal to support renewal related activities and ensure customers renewal requests are met.
• Assist in the creation and execution of nurture campaigns within Totango.
• Interact directly with customers regarding renewals and account health.
• Review and understand contract terms and conditions, work with finance and legal teams to ensure contracts are compliant and assist in managing contractual documentation.
• Develop and analyze reports showing renewal rates and account usage within Salesforce.com and Totango.
• Manage customer inquiries and escalations that relate to renewals as well as internal inquiries from our Support, Accounting and Account Management teams. · Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression.
• Help refine the renewal process to increase efficiencies and ensure timely renewals.
• Work with Account Managers to confirm and maintain accurate and up to date customer information and data in Salesforce.
• Assist with various projects provided by management.

What you'll bring;

• Education: Bachelor’s degree in business, Finance, Marketing, or a closely related field or relevant experience.
• 1-3 years Sales operations, Sales Support, Account Management, Customer Service, or related experience
• Experience leading discussions with clients and/or internal resources to identify, clarify and capture complex requirements and create working solutions. · Experience with Salesforce.com a plus
• Proven track record of expanding revenues within existing accounts a plus
• Demonstrated ability to support customer retention and expansion initiatives a plus.
• Ability to work independently, use solid judgment and create “client-ready” deliverables.
• Professional attitude, presence, and communication skills
• Ability to collaborate with multiple stakeholders.
• High attention to detail and proven organization and administration skills
• Solid understanding of sales process and timing
• Ability to;
• Deliver written and oral presentations
• Close renewal sales over the phone
• Manage multiple projects and work assignments from a variety of staff and directors.
• Accomplish projects with little supervision.
• Proficient using the latest versions of Microsoft Office products. · Knowledge of SalesForce.com
• Knowledge of Totango
• Familiar with quoting software a plus
• Excellent verbal and written communications skills in English

The reasonably estimated salary for this role at Everbridge ranges from $48,000 - 60,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.





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About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitte