Program Manager-Orthopaedics - Orthopaedics

Overview

Provides support and oversight for all administrative program functions necessary to support the delivery of system, administrative, and operations of the Orthopaedics Service Line.   Acts as the primary administartive support for the department Chair/Vice President and Director of the Orthopaedic Service Line. Collaborates with a team of employees and core areas of responsibility to include CME and GME programs, faculty recruitment and promotions, functioning as part of the department leadership team to establish and maintain Service Level Agreements in all areas of responsibility and ensures that administrative functions are aligned with the strategic goals of the department regionally.

Responsibilities

Partner and mentor centralized administrative support to the department leadership and cost centers within the department.

Participates in hiring, mentoring and training coordinator team.

Works with leadership team to help support strategic direction of the program, both locally and regionally.

Manages and tracks long-term operational goals.

Tracks and analyzes and presents budgetary risks, operations, research, and academics to leadership as required.

Implements and reviews operational policies and service line agreements.

Manages interviews and supports hiring of new staff including but not limited to Vice Chairs, Section Chiefs, Directors, and Practice Managers. In conjunction with the department Chair, supports a process to identify, on-board, and retain best possible candidates.

Oversees academic and discretionary budgeting, reporting and auditing.

Ensures legal and regulatory documents are filed and monitored for compliance. Establishes handling and recording protocols to meet requirements of the Department of Orthopaedics, Orthopaedic Service Line and Geisel School of Medicine.

Identifies and proposes solutions for operational and personnel conflicts.

Participates with leadership stakeholders at weekly operational meetings.

Mentors and supports non-clinical resource staff in support of departmental operational, academic, and research leadership.

Manages departmental tracking of electronic resources.

Coordinates and manages cross-project activities and events.

Produces accurate and timely reporting of data around strategic goals and project improvement initiatives.

Reviews, identifies and secures resources required to meet the training needs of the administrative team.

Develops and controls deadlines for departmental activities.

Performs other duties as required or assigned.

Qualifications

• Bachelor’s degree and five (5) years or the equivalent in education and experience required.
• Two (2) years of supervisory/management experience preferred.
• Excellent organization, interpersonal, oral and writing skills required.
• Exemplary leadership qualities.
• The ability to relate and deal effectively with physicians, administrators, support staff, and the general public with a high degree of tact and discretion required.

Required Licensure/Certifications

• None