Temporary Appointment: Knowledge Management Officer, NO-B, Business Innovation and Support Section, Global Shared Services Centre, Budapest, Hungary (Only for Hungarian Nationals)

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC)  and check this YouTube.

How can you make a difference?

UNICEF’s Global Shared Services Centre in Budapest is recruiting a dedicated Knowledge Management Officer to support the GSSC’s strategic transformation by leading initiatives in design thinking, UX writing, and AI integration, while strengthening internal knowledge systems and networks. This role will also contribute to the integration of user-centered design and knowledge management practices across GSSC projects, helping improve service design, enhance user experience, and strengthen knowledge systems.

This is a Temporary Appointment (TA) position for 9 months.

Key functions, accountabilities and related tasks:

1. User-centered design of services and KM resources
2. UX Microcopy & Form Design
3. AI Integration for Knowledge Management
4. Team Leadership & Strategic Oversight

For detailed key functions, accountabilities and related duties/tasks, please check the Job Description.

To qualify as an advocate for every child you will have…

Education:

• A completed university degree in Information Management; Communication; Knowledge Management; Social Sciences or another related field is required.

Experience:

• A minimum of 2 years of professional experience in knowledge management and / or design thinking is required.
• Experience in strong knowledge management repositories and collaboration skills are required 
• Experience in using design thinking methodologies is required
• Proven ability to write clear, structured and user-centric content is required 
• Experience in developing and delivering training is highly desirable 
• Office 365 and SharePoint is required. ServiceNow knowledge or similar case management tool is highly desirable 
• Strong interpersonal and listening skills are required
• Demonstrated ability to build and maintain work relationships is required
• Prior experience with the UN or non-profit sectors is desirable

Skills Required:

• Design Thinking & Service Design
• Knowledge Management & AI
• Community & Stakeholder Engagement
• Digital Proficiency

Language requirements:

• Fluency in both spoken and written English is required.
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is considered an asset.

Internal applicants from the GSSC are required to complete the Learning Path corresponding to their current level before applying for another position. Additionally, they must attach a snapshot of the completed path to their applications. Applications that do not meet these two minimum requirements will not be considered. For further details on learning paths, please visit the L&D Portal: Learning in the GSSC