Program Operations Supervisor

Job Overview:

APTIM's Energy Transition team is seeking an experienced Program Operations Supervisor to support HOMES and HEAR programs. APTIM's role is to develop and manage Home Energy Rebates created through the Inflation Reduction Act including the Home Efficiency Rebate Program and the Home Electrification and Appliance Rebate Program. The Program Operations Supervisor will work closely with the Operations Manager to oversee, coordinate, and drive strategic initiatives within the energy efficiency program in addition to providing oversight of day-to-day operations. This is a high-impact, fast-paced role that requires exceptional organizational, leadership, and communication skills. The Program Operations Supervisor will serve as a trusted advisor, providing critical support across program operations, stakeholder engagement, and team coordination. This person will function as a bridge between the Operations Manager, state leadership, and staff to ensure the program runs smoothly and efficiently.

APTIM's Energy Transition team is a recognized leader in the marketplace. Our technical experts deliver highly innovative projects and complex client solutions providing the full breadth of energy solutions including energy management, carbon management, smart energy infrastructure, distributed energy resources (DER), and carbon-free mobility solutions. Our consultants proactively collaborate with clients to define and implement strategies and campaigns around key business drivers, with the primary focus of finding and delivering high-impact projects exceeding expectations and meeting the unique needs for our commercial and retail clients.

The successful candidate will immediately assume an active role supporting the planning and operational activities for the programs. In this role, a critical thinker able to manage multiple tasks, be well-versed in program delivery and design strategies, have excellent written and verbal communication skills, and be able to maintain positive relationships with colleagues and implementation contractors and subcontractors is essential. As the Program Operations Supervisor you must be process focused, detail-oriented, accountable and pragmatic. The primary focus of the role is to support the development and implementation of both Home Energy Rebate programs by developing policies and procedures, coordinating outreach and reporting activities, communicating with internal and external parties at meetings, events, and/or conferences, and managing projects needed to launch the programs. This individual will lead a team to proactively collaborate to define and implement strategies and application processes and documentation around key client drivers, with the primary focus of finding and delivering projects in the market that meet Department of Energy and State governance and program requirements, exceed expectations and drive market transformation.

Key Responsibilities/Accountabilities:

• Manage project specialists, assess staff performance and provide coaching and guidance to ensure maximum efficiency.
• Supervise all program application processing and approval activities for NC and MN HOMES/HEAR and new work as attained.
• Review project application forms by customers, contractors, engineers/consultants, and other program participants to ascertain compliance with program policies and procedures.
• Maintain schedule for managing program inbox and tasks.
• Determine eligibility for projects where an exception has been requested.
• Conduct QA/QC of program processes and protocols, offering process improvements and recommendations, efficiency gains, and cost savings within the program's operations.
• Develop strong relationships with cross-functional teams.
• Track progress on key initiatives, ensuring alignment with overall program and state energy efficiency goals.
• Provide actionable insights and recommendations on program performance, challenges, and opportunities.
• Lead the development and execution of internal processes and workflows to improve program efficiency.
• Work with local program directors and staff to ensure smooth coordination across program areas to deliver effective execution of energy efficiency projects (e.g., applications, technology qualification, incentives reviews).
• Directly assist in the resolution of program operation and act as a resource for problem-solving, conflict resolution, management issues and decision-making within the team.
• Assist Operations Manager in planning team events and meetings.<