Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

As an Inbound Zelle Fraud Team - Detection & Investigations Staff Manager within PNC's Technology - Security organization, you will be based in Pittsburgh, PA, Birmingham, AL, Strongsville, OH, Louisville, KY.

Tuesday - Saturday: 8:30 - 5:00 pm ET

Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you!

Systems Used & Experience Preferred:
• Actimize
• EWS CRM Portal
• Service Browser
• BlueZone (Mainframe/COR)
• EDGE
• Google
• Lexis/Nexis
• SpyDialer
• ZAP
• Avaya
• cCas
• Innovis
• Web Browsers
• WebView
• Catch
• Microsoft Suite
• SharePoint
• OneNote
• One Drive
• Workday
• Flexstaff/Beeline
• Verint
• Tableau
• Microsoft Office Suite

Attributes:
• Curious
• Analyze
• Detect Patterns
• Foresight - given enough data, are able to anticipate what future data would likely indicate.
• Adaptable to change, new technology, and willing to continually learn
• Have a passion for stopping the criminals.

Responsibilities of this position includes:
• Inbound Zelle fraud support
o Analyzing cases generated from the enterprise fraud detection systems
o Analyzing cases generated from the network in the Customer Relationship Portal
o Talking with customers whose transactions are suspicious of potential fraud.
• Reporting of suspected fraud
• As requested, tasks to help sustain and improve department processes and procedures.
• Lead by example with performance
• Conduct training for new hires and role enhancements
• Perform daily, weekly and monthly stats reporting
• Perform testing and validation for system upgrades/changes/impacts as needed
• Support team with inquiries, issues and resolutions
• Coach performance for direct reports
• Keep accurate and up to date records for all tasks, reporting and items
• Coach and advise team with one offs and difficult situations
• Attend & present for meetings, support ideas & changes
• Conduct interviews for prospective new hires & complete hiring/onboarding tasks
• Support peer managers in absences
• Manage workload ingestion and assignments

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages a team of detection/investigative staff. Oversees coordination of the procedures and operations for addressing fraudulent and suspicious bank activity and branch operational deficiencies. Manages and coordinates the day-to-day functions of the staff's procedural and operational risk, AML and fraud/loss processes.
• Provides education, coaching and consultation for risk, fraud/loss/operational policies, procedures, initiatives and programs for business segments. Directs staff responsible for recognizing risk, AML, fraud/loss and potential operational activities.
• Implements standards and practices for operational risk controls. Monitors operational processes to ensure adherence to policies and procedures, which is accomplished by research, reviewing reports, site visits and inspections, etc.
• Coordinates with internal and external stakeholders, such as local, state and federal authorities, agencies and other financial institutions, on matters relating to fraudulent/suspicious activities and operational procedure deficiencies where appropriate.
• Monitors the implementation of policies and procedures to improve operational functions and prevent fraudulent activities and to recover any incurred loss.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business object