Machine Technician

SUMMARY:

This position is responsible for maintaining and upkeeping all kiosk redemption units on floor, jackpot stations, recyclers, cage dispensers, coin redemption machines, enrollment, and promotion kiosk throughout the facilities at all locations and properties. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Install, configure, and maintain kiosks at different designated locations.
• Diagnoses and troubleshoots hardware issues on all machinery and ensures that the equipment is back in use quickly.
• Conducts regular inspections and preventative maintenance to identify and address potential problems before they impact kiosk performance.
• Collaborate with cross functional teams to test and implement software updates and enhancements.
• Maintain security and accountability of company assets.
• Assist customers with monetary and informational needs.
• Communicate with all departments as needed using professionalism.
• Follow established house rules, procedures, and internal control policies.
• Ensure the integrity of the Cash Ops machines, security locks including the ATR’s, JXC’s, Recyclers, Dispensers, ATMs, Coin Max, Marketing kiosk and replace, as necessary.
• Document all maintenance activities, repairs, and troubleshooting steps for future reference.
• Ensure compliance with security protocols and privacy regulations to safeguard data.
• Monitor and assist with any future equipment that holds currency.
• Communicate with the Technician Manager and outside vendors when needed to ensure the proper care of all equipment.
• Maintain excellent communications with all Directors, Manager and Supervisors.
• Develop, maintain, and nurture a positive work environment.
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must be computer literate.
• Strong verbal and written skills.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time which includes traveling to other locations for training, and service calls.

SUPERVISORY RESPONSIBILITIES: