Transaction Banking, Digital Product, Head of Experience Design

Transaction Banking

We aim to build a modern and digital-first cash management solution to serve our clients. Our business combines the strength, heritage, and expertise of a 150-year-old firm with the agility and entrepreneurial spirit of a tech start-up. Our goal is to provide a best-in-class digital product that helps clients to succeed by giving them a holistic view of their business. Through the use of modern technology built on the cloud, we are the alternative to legacy platforms. We’re a team of diverse experts helping our clients to build the future of their Treasury.

The Role

We are looking for an experienced design leader to lead the design practice and strategy for our Transaction Banking digital product ecosystem – a mixture of our Client facing Web, Mobile and API channels, tool leveraged by our Sales and Client Service teams and complex internal financial systems our bankers rely on every day. 

This role will play a pivotal role in driving business impact through design advocacy, strategy, vision, and education across all our teams and products in TxB. They will bring a design lens to business conversations, and help the organization interpret how and why a design decision can impact the business. 

The ideal candidate for this role knows how to think big and start small – both understanding how to lead the design team to a thoughtful north star, but also how to lead our product teams through a phased approach. You are someone who can articulate the difference between a design concept and a design system, Interaction Design vs. Service Design vs. Visual Design, and can effectively communicate those distinctions across the organization, senior to junior. 

Mostly, you genuinely care about creating thoughtful, modern digital products for our diverse set of internal and external Users. You hold a high bar for quality, and you foster an inclusive and intentional design environment that drives growth to the business and the design team members. 

*Portfolio Required*

When applying for this position, please include a link to your online portfolio or attach work samples.

Day-to-Day Responsibilities

• Partner with Product and Engineering to drive design strategies from research to development
• Develop our research function that will help teams to define, guide and analyze client research that guides us to break-through opportunities
• Continually research and evaluate relevant market, industry and landscape trends to identify potential user experience enhancements
• Steer high-level discussions with Product Managers and Tech Leads to frame how design should (or shouldn’t) be considered in their products
• Engage and collaborate with a broad range of stakeholders across varying teams and divisions, to deliver on the diverse business objects for each respective team
• Put in place repeatable processes to incorporate design at the right times and with the right checks and balances
• Concept, prototype and test prioritized opportunities with support when and as necessary (technology, research, etc.)
• Form relationships with business stakeholders and create opportunities to work with those stakeholders through discovery and design activities across the business
• Oversee the design team and design leads. Monitor the quality and consistency of the design deliverables
• Manage the workload of a team of designers, and be comfortable negotiating the right engagements to work on to drive change. Estimate design LOE, timelines, and dependencies and be able to articulate those details back to senior leadership.
• Manage the growth of the design team’s skillsets, knowing when to push and when to pull back to result in a healthy balance for their respective career tracks
• Recruit design talent at all levels and be comfortable managing a certain level of design ops to ensure the team has the infrastructure necessary to succeed
• Oversee the design system and ensure it is maintained and supported as a foundation for the design team to build upon
• Utilize and improve upon our design language, interaction patterns, component set, and grid system to build consistency, reusability, and scalability
• Contribute to the ongoing education and impact of design within our culture 

 Basic Qualifications

• At least 8 years of professional experience designing digital products in Product Design, Interaction Design, Service Design or similar role
• At least 5 years of experience leading design teams
• Experience growing and scaling design teams with internal and external resources
• Great presentation, storytelling, workshopping, and communication skills, and comfort presenting ideas to senior leaders
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