Sr. Process Owner, W&P

We’re looking for motivated, engaged people to help make everyone’s journeys better.

The Senior Regional Process Owner (RPO) serves as a strategic leader responsible for advancing Operational Excellence across the North America region. This role drives the regional translation and execution of global strategy while shaping, influencing, and continuously improving enterprise-wide process frameworks. This role is accountable for delivering measurable business outcomes through standardization, continuous improvement, and digital enablement, while fostering strong cross-functional collaboration across global, regional, and local stakeholders.

The Senior RPO plays a critical role in advancing process maturity, enabling scalable solutions, and embedding a culture of performance, accountability, and continuous improvement.

Annual Hiring Range/Hourly Rate:

• $120,000- $125,000/Per Year
• This position is eligible for incentive pay of 10% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Strategic Process Leadership
• Lead the regional strategy and execution of Operational Excellence initiatives aligned to global priorities and regional business objectives.
• Shape and evolve multi-process or cross-functional frameworks, driving end-to-end process optimization and standardization.
• Act as a thought leader and advisor to senior leadership on process design, performance improvement, and operational risk.
• Identify and prioritize transformational initiatives that deliver measurable business value at scale.

Standard Development, Deployment & Optimization
• Oversee the design, adaptation, and governance of regional standards based on global frameworks (SOPs, org design, staffing models, technology enablement, and KPIs).
• Drive end-to-end lifecycle ownership of standards including design, pilot, validation, rollout, and continuous improvement.
• Lead complex pilot programs and ensure scalable deployment across diverse business units and operating environments.
• Champion innovation and digital enablement, integrating automation, analytics, and technology solutions into process execution.

Program & Governance Leadership
• Establish and lead robust governance structures for assigned process areas, including compliance, audit readiness, and performance oversight.
• Drive program execution across multiple concurrent initiatives, ensuring alignment, prioritization, and effective resource utilization.
• Provide executive-level reporting and insights on program performance, risks, and opportunities.
• Oversee gateOPEX readiness, compliance frameworks, and continuous monitoring of process adherence.

Continuous Improvement & Capability Building
• Lead large-scale continuous improvement initiatives leveraging Lean, Six Sigma, and advanced methodologies.
• Build and sustain regional capabilities, including training strategies, certification programs, and knowledge management systems.
• Foster a culture of continuous improvement, accountability, and data-driven decision making.
• Mentor and coach regional teams and emerging leaders in Operational Excellence practices.

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: 

Excellence

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

Hospitality, in its purest form, c