Small Business Digital Product Owner
CitizensAbout the role
The Small Business Product Owner leads the vision, roadmap, and delivery of digital priorities for small business products and related digital experiences. This role collaborates with business, technology, and analytics partners to develop, prioritize, and deliver the strategic vision for new small business products, services, and experiences. The Product Owner leverages agile methodologies to drive transformation from project-based to product-based teams, maximizing customer experience and business value for small business clients.
A successful Small Business Digital Product Owner will clearly articulate and 'sell' a strategy/vision (develop and tell a story, measure impact/results), as well as execute the vision, which requires a deeper technical focus including writing business requirements, overseeing design, and ensuring successful delivery with their Agile pod.
Key Responsibilities
Define and communicate the overall vision for small business digital products, ensuring alignment with journey digitization OKRs and financial outcomes. Transform high-level strategy into actionable requirements and deliverables.
Develop and implement product roadmaps and capabilities to support small business and customer needs. Prioritize features and enhancements based on customer feedback, market research, and business priorities.
Serve as a key leader on Agile teams, facilitating release planning, demos, and continuous learning. Ensure pod mobilization plans and charters are refined and aligned with organizational objectives.
Work with cross-functional teams to ensure strong collaboration and execution of requirements. Facilitate solutions across the organization, including identification and prioritization of cross-journey enablers.
Integrate product research and requirements to deliver frictionless small business customer experiences, enhance satisfaction, and ensure customer-centric design. Lead product demos and reviews.
Analyze team results and agile metrics, communicate progress on product roadmap, and drive continuous improvement through innovation and iteration.
Develop effective definitions of done and acceptance criteria to ensure quality and scope. Ensure alignment with banking regulations and data privacy laws.
Foster a culture of empowerment, ownership, and innovation. Provide ongoing coaching, feedback, and mentorship to team members.
Required Qualifications
7+ years of experience in product development, digital strategy, or process/user interface design, preferably in small business banking or small business products.
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