Tech Team Advocate

Job Summary:

The Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients. 

Essential Functions for Customer Service Advocate In addition to working as prescribed and meeting the essential functions of a Customer Service Provider, specific responsibilities of this role include:

• Respond to escalated caller inquiries and concerns.
• Able to communicate escalated issues to Team Leads
• Effectively work and communicate with customers, teammates and designated outside parties.
• Build team spirit by assisting staff and creating a positive image of the company through your actions.
• Monitor Call Queue and take appropriate action to ensure service levels are met.
• Take on additional tasks.
• Provide input on employee scheduling to ensure adequate call coverage.
• Be proficient in various AR Management procedures at the direction of Management (including but not limited to bad debt processes, bill hold reviews, account corrections, etc.)

Minimum Requirements:

Education/Experience/Certification Requirements

• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.