Business Digital Banking System Administrator

WECU is seeking a full-time Business Digital Banking System Administrator to join our Business Digital Banking department in Bellingham, WA. This position will collaborate with the Digital Products team to build new experiences, monitor/measure performance, grow product strategy, run maintenance for business digital banking, implement continuous improvements, and resolve issues with a keen focus on digital member experience. This role will ensure Business Digital Banking product releases, updates and services are implemented timely and accurately with best-in-class member experience principles for WECU business members.

 RESPONSIBILITIES:

• Serves as technical subject matter expert for all Business Digital Banking products and services.  Act as a liaison between internal WECU end users, members and vendors to resolve system problems, more complex member problems and users’ questions.
• Acts as a resource for and determines solutions to maintain and administer designated systems.
• Liaison to all outside vendors and support centers to interface other computer systems with the designated systems.
• Responds to escalated Service Desk incidents and problems related to designated systems.
• Serve as a lead with implementation efforts for upgrades, system releases, new products and services and determines impact on members and internal users.
• Assist with training and communication for online and mobile banking system training and communication to ensure department staff have adequate system knowledge so they can properly inform and educate members of these services.
• Assist in the evaluation, selection, and implementation of new Business Digital Banking vendors.
• Advises committees on system requirements for special projects and manages technical projects as assigned.
• Responsible for gathering business requirements, participating in, and leading the full project lifecycle and finalizing solution acceptance for Digital Channel service initiatives.
• Manage the reporting of business digital banking to assess usage and performance trends, using data to justify change requests or business process improvements.
• Participate in and lead regular cross-functional meetings with key stakeholders from across the organization.
• Provide tier 2 support to business units for business digital banking.
• Develop and administer quality assurance testing plans for business digital banking to ensure that all system updates and upgrades have no negative impacts.
• Organize, coordinate, and practice quality control for testing plans with the Business Digital Banking staff. 
• Perform quality assurance testing on new Business Digital Banking enhancements to help facility a smooth roll out to the organization and our membership.
• Represent Business Digital Banking and collaborate with project teams on rollout plans and training to support new Business Digital Banking enhancements that impact the organization.
• Works to deliver member-value in messaging and practice across all digital channels. 
• Stay abreast of the product and services offerings in the space to help ensure our relevance in the digital space.
• Build effective relationships across the organization to enhance digital strategies. 
• Evaluate and respond to member and employee feedback regarding digital channels to ensure effective member solutions. 
• Participate in the development of strategy and function for the overall Digital Team to drive member satisfaction and meet financial objectives.
• Analyze and optimize the end-to-end member experience for all Business Digital Banking activities, in collaboration with IT and Marketing. 
• Serve as a trainer and mentor to the Business Digital Banking staff.
• Lead training and refresher courses on Business Digital Banking in partnership with Learning & Development. 
• Collection of data and analysis to determine ROI of digital initiatives. 
• Contribute to the development of digital strategies and plans based on business objectives, insights, stats, facts and grounded through the member lens.
• Tracking and measuring efficiency of all initiatives (impact on business and member satisfaction)
• Identification of potential roadblocks and proactive determination of solutions to be implemented.
• Analyze and problem solve system issues in respective application portfolios to determine the best course of action to correct the situation.
• Follow policy and procedures related to Gramm-Leach-Bliley Act (GLBA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP) and Customer Due Diligence (CDD) daily to ensure compliance with current regulations. Follow policy and procedures related to SARs by reporting