Salesforce Team Lead (w/m/div.)

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.

Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. 

Our responsibility goes far beyond business. We are independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

Job Description

As Salesforce Admin & QA Team Lead at Bosch Service Solutions, we offer you the opportunity to work in a dynamic, fast-paced, fun, and multinational environment. You lead, mentor, and inspire an international team of Salesforce professionals. You represent the team to the application owners in both business and IT and develop your team continuously forward. Your role will help ensure that the solutions present in the development cycle adhere to industry best practices and quality standards, delivering long term value within the Bosch organization.

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Work #LikeABosch

Focus Areas

• Strategic Development: Set standards for the Admin & QA team and its applicable activities related to Salesforce System. You enhance the QA processes and skillset.
• Team Mentorship: Provide mentorship and knowledge transfer to team members, fostering skill development and growth. You continuously assess your team and create development opportunities.
• Effective Communication: Adapt communication styles to engage stakeholders at various levels, utilizing diverse visual representation methods to articulate thoughts clearly and concisely.
• Collaboration: Work closely with team members to develop and maintain best practises.
• Quality Control: You continuously assess the team’s performance and ensure a state-of-the-art Salesforce Admin & QA team.
• Technical Expertise: Stay updated with the latest Salesforce features, technologies, and trends, and provide guidance on their potential application to enhance solutions.
• Certifications: Maintain relevant Salesforce certifications to ensure proficiency and credibility in the field.
• Business Acumen: Understand the broader business context and how Salesforce solutions impact overall business operations and goals.

Qualifications

• Years of Experience: A Salesforce Admin & QA Team Lead should have a minimum of 5 years of experience in Salesforce and its implementation.
• Management Skills: Exceptional analytical capabilities, communication skills and intercultural competence. Experience in team building, motivating, mentoring, development and hiring.
• Way of working: Exceptional skills in analytical development and problem solving. Versed in agile methodology/processes; Bringing in strong interpersonal, communication and intercultural skills; Team-oriented work.
• Industry Experience: Notable experience in Service Cloud, Sales Cloud, Field Service Lightning and their applications in Service, Manufacturing, and Maintenance industries is beneficial. Working in a corporate environment is a plus.
• Technical Proficiency: Proven capabilities at advanced/enterprise level in the Salesforce no-code functionality e.g. Flows, Process Builder, Objects, layouts, record types, profiles, roles, sharing and visibility (including any limitations)
• Development lifecycle: Confidently be able to navigate the development lifecycle, from managing emerging demand to system optimization. Experience with DEVOPs and automated testing is a plus.
• Certificates: Salesforce certifications are an asset
• Language: Fluent written and spoken English. German is an advantage.

Additional Information

• Opportunity for flextime: We enable you to organize your working hours flexibly and to meet your personal and professional needs. We also offer you the opportunity to work from abroad for a certain length of time.
• Professional development: We offer you great opportunities to develop yourself further within the company and to gain insights into different subject areas.
• Training and certification: We live the approach of lifelong learning and therefore invite you to take part in various training courses that support your professional and personal development.
• International work: