Practice Manager, Huntington, New York

Practice Manager — Lead the People Who Care for the Patients

We’re looking for a leader who measures success not just by what they accomplish, but by what they make possible for the people around them. If you find meaning in developing others, building culture, and doing right by patients and clients alike — we’d love to talk.

 

About This Role

Dix Hills Animal Hospital is looking for a fulltime Practice Manager.

Dix Hills, part of the Suveto network of hospitals, is a full-service veterinary hospital. We are located in the Huntington, New York.

This is a role for someone who sees leadership as a responsibility, not just a title. As practice manager, you’ll be the operational and cultural heart of our hospital — shaping the environment our team works in, the experience our clients have, and the standards of care our patients receive.

You’ll have real ownership here. We’re looking for someone who brings their own perspective, asks hard questions, and isn’t content to simply maintain the status quo. At the same time, you won’t be doing it in isolation — this role comes with genuine support and a team that’s invested in getting it right alongside you.

You’ll also be visible and present — on the floor alongside your team, not just behind a desk — because we believe the best leaders lead from the front.

Your Support Structure

You’ll work alongside a Medical Director and an Assistant Practice Manager, and have the full backing of a larger multi-hospital organization — including dedicated HR, accounting, and operations support. When you’re navigating a complex people matter, a financial question, or an operational challenge, you have experienced partners to work through it with.

• Assistant Practice Manager
• Medical Director
• Dedicated HR team
• Accounting team
• Operations support

 

What You’ll Lead

• Patient care culture: Every decision we make traces back to the quality of medicine we deliver
• Team growth: Recruiting, developing, and retaining people who love what they do
• Client experience: Building the trust and relationships that keep clients coming back
• Financial performance: P&L ownership — revenue, expenses, KPIs, and profitability
• Culture & engagement: A workplace where people feel valued, supported, and proud to work
• Facility & operations: Equipment, inventory, vendors, technology, and safety standards

 

Core Responsibilities

This role touches every part of the hospital. Here’s what that looks like day to day:

People, Culture & Development

• Lead the full hiring process — from recruiting and interviewing through onboarding — and build a team that reflects the culture we’re working to create
• Conduct bi-annual performance conversations using a structured framework, focused on growth and goal-setting rather than just evaluation
• Coach and develop your APM and department heads — invest in their growth and give them room to lead
• Build onboarding and training programs that go beyond clinical skills, incorporating emotional intelligence, communication, and conflict resolution
• Create and maintain continuing education opportunities for all paraprofessional staff
• Be genuinely available to your team — listen to their concerns, encourage independent thinking, and help them solve problems collaboratively
• Support your team through conflict with care and fairness, helping all parties grow through the experience
• Facilitate staff and leadership meetings that are focused, productive, and worth people’s time
• Use SMART goals to keep projects on track and give the team a clear picture of progress

Clinical Environment & Client Experience

• Be present on the floor — lead by example and pitch in wherever the team needs you
• Set and uphold high standards of client service and patient care, with a coaching mindset rather than a purely corrective one
• Help staff develop their phone skills and ability to convert inquiries into visits — this is a meaningful part of how we serve clients well
• Serve as the bridge between reception and treatment, keeping the flow of the day smooth and the experience consistent
• Develop and maintain protocols and SOPs that support consistent, high-quality care across the team
• Handle client concerns thoughtfully and professionally, using feedback as an oppor