Manager, Business Systems Owner, Hybrid

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Drive the strategic vision and execution of the solutions for Access & Reimbursement and Patient Assistance Program (PAP) within our Patient Relationship Management Platform. The ideal candidate will possess a blend of business and technical expertise, product strategy and development acumen, Healthcare and Patient Services industry knowledge, and a passion for improving patient experience through innovative technology solutions. Act as the key liaison between the AbbVie Access Support (AAS) team, Patient Assistance Program (PAP) team, end users (over 1000 agents / supervisors), Commercial Patient Services team and our Business Technology Solutions (BTS) team. Your goal will be to ensure our Patient Access Platform not only meets but surpasses the expectations of our end users and business stakeholders.

Responsibilities:

• Develops and promotes business cases for key projects.  Responsible for planning and overseeing and execution of a portfolio of technology projects from ideation to completion; including securing cross-functional alignment on project scope, benefits, cost, and timelines. He/she is expected to work effectively across various IT shared services teams, manufacturing site representatives, and Global QA Lab stakeholders.
• Provides management oversight and implementation of projects capping in excess of 14 million dollars.
• Ensures technology strategy and roadmaps for portfolio of solution enables business objective usability while optimizing the total cost of ownership for IT solutions and ensuring compliance to applicable regulations
• Collaborates with local teams and solution vendors to minimize impact to production, ensure continuity of business solutions, as