Patient Access Supervisor

JOB SUMMARY: 

Responsible for the supervision, coordination of duties and process development of Patient Service Reps, Patient Services Coordinators and registration for multiple clinic services and multiple clinical locations. Thorough knowledge of the WakeOne system with the responsibility of training staff. Manages the balancing and deposit of cash collections and ensures that patient/services are cleared financially as well as Point of Service collections. Also responsible for coverage and training the absence of the Associate Director. 

EDUCATION/EXPERIENCE: 

High school diploma or GED equivalent with supervisory experience required. Bachelor's degree in Business Administration or related field with six years of directly related experience; or, an equivalent combination of education and experience. 

ESSENTIAL FUNCTIONS: 

1. Evaluates, updates, and generates alternate processes to enhance productivity and registration policies by working with Patient Services groups and WFBMC administration to revise and support policies and procedures. 

2. Responsible for performance evaluations, promotions, hiring, transfer requests, coordination of vacation schedules and overall management for multiple employees in multiple clinic locations. 

3. Provides cross training of staff and coordinates employee coverage to resolve staffing issues in multiple clinic locations. 

4. Analyzes and takes action to correct issues for order completion for multiple areas throughout Comp Rehab including Cost Room, X-ray, lab and drug accounts. 

5. Responsible for the preparation of financial and data reports for departmental meetings. Investigates unexpected results. Prepares Quality Assurance data and works on special projects. 

6. Communicates issues relating to insurance coverage, authorizations and Medical Center requirements to ensure appropriate filings of claims to both staff and patients. 

7. Maintains productive relationship with hospital business office and other departments involved with the CompRehab facility to ensure appropriate process are completed. Ensures that communication of charge capture issues with multiple departments remains a priority. 

8. Works with interdepartmental managers to maintain coverage, ensuring a working knowledge of their areas/locations and WakeOne, PeopleSoft programs. 

9. Attends and participates in departmental and institutional meetings to communicate, develop and implement new ideas and processes. 

10. Works with Service Excellence to ensure quality customer service provided to all. 

SKILLS/QUALIFICATIONS: 

Excellent communication skills Knowledge of medical terminology Knowledge of institutional computer software packages and patient billing practices 

WORK ENVIRONMENT: 

Clean, comfortable, well-lit, office environment Subject to many interruptions, stressful situations 

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.