Food & Beverage Restaurant Reservationist - The Little Nell

Company Description

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. 

A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. 

The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. 

For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary  
The Reservationist handles all incoming calls and assists with making, changing and confirming restaurant reservations.The Reservationist will handle special requests for guests and external reservation calls including those for small private events, wine cellar bookings, ticketed events, specialty dinners and all events sold by the Food & Beverage department. This position reports to the Director of F&B.

Job Posting Deadline
Applications for this position will be accepted until April 19, 2026.

Essential Job Functions/Key Job Responsibilities 
•    Answer all incoming calls for all restaurants according to Forbes 5-star standards while assist guest needs over the phone or via email  
•    Actively guides the guest through the reservation process including reservation times, table splits, special menus, general dietary restrictions and seating preferences 
•    Makes, changes or cancels any reservations according to the reservation guidelines 
•    Complete reservations properly in the dining reservation software 
•    Maximizes restaurant seating and adheres to space and capacity constraints 
•    Well versed in menu offerings and able to answer general questions related to menu items 
•    Make sure that all restaurant-menus are current and up to date 
•    Ensure that all private dining menus are ready before the actual meal period 
•    Make copies, files and completes paperwork as needed
•    Other duties as assigned

Qualifications

Education & Experience Requirements  
•    High School Diploma or equivalent preferred 
•    One-year related experience required 

Knowledge, Skills & Abilities   
•    Understanding on how to assist customers and meet their needs effectively  
•    Proficient in the following; maintenance software (Alice), menu editing software (In Design), restaurant reservation software (Resy) and Microsoft Office programs 
•    Knowledge of wine, food and cooking methods 
•    Knowledge of company policies and procedures 
•    Demonstrates expertise in the technical aspect of the job   
•    Ability to prioritize tasks and manage time effectively  
•    Ability to do basic problem-solving  
•    Proficiency in communicating clearly both verbally and in writing to team members and customers  
•    Ability to identify straightforward issues and propose simple solutions  
•    Completes tasks and goals efficiently and effectively  
•    Ability