Training Officer – Human Resources Services Division - SFPUC (1232) (156216)

Company Description

About:

• Application Opening: Thursday, May 1, 2025
• Application Filing Deadline: Thursday, May 15, 2025, at 11:59 PM (PDT)
• Recruitment ID: PBT-1232-156216 / RTF0156215-01122849

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

WHO ARE WE? 
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc.

Job Description

Join the SFPUC as a 1232 Training Officer! Use your training, coaching, instructional design, and facilitation skills to help employees and teams thrive. Come play a pivotal role in providing our employees with the professional development they need to succeed across the agency.

About the Learning and Development Team
You will be an integral part of the Learning & Organization Development (LOD) team, located within Human Resource Services (HRS), helping people, teams, and departments to grow and develop across all levels, operations, and work locations. The LOD team leads the learning and training programs for our enterprises and bureaus. As a strategic HRS partner, LOD is responsible for bridging and connecting learning techniques and tools to develop our employees, retain talent while engaging and motivating employees, and create a meaningful, diverse, and inclusive work culture.

About the Position
Reporting to the Learning & Organization Development Manager, the 1232 Training Officer will develop, deliver, evaluate, and administer training programs and events for individual contributors, frontline supervisors, managers, and senior managers across SFPUC enterprises and bureaus.

The essential functions of this position include, but are not limited to:

1. Develops and delivers a variety of training and development programs using in-person, virtual, and hybrid learning options.
2. Designs, expands, and manages learning programs, facilitated events, seminars, conferences, training materials, and assessment based on the needs of the organization.
3. Coordinates training programs - plans and schedules the work of trainers and supports personnel, reserves facilities, and tracks attendance.
4. Facilitates management and staff development using organizational development techniques such as action research, process consultation, team building, and problem solving.
5. Designs and implements trainings based on Citywide policies and practices to attract, support, develop, and retain a diverse workforce.
6. Assesses and coordinates organizational and employee development activities to improve workforce growth and performance.
7. Conducts needs analysis and research relative to new training and staff development programs for departmental application; conducts periodic needs assessment surveys to determine need for and scope of programs at all employee levels.
8. Leverages Learning Management System (LMS), online learning platforms, and trainings to enhance organizational learning and development.
9. Provides coaching, consulting and change management services as needed.
10. May supervise support staff.

The 1232 Training Officer is required to perform other related duties as assigned.

Nature of Work: Essential duties require the following physical skills and work environment: ability to stand for prolonged periods of time, drive to various training sites, use various computer software and equipment, and lift and move up to 25 pounds.

This position is required to occa