Sr. Manager, Process Excellence

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
As the Global Head of Operational Excellence, you will be responsible for optimizing Lucid’s Financial Services processes end-to-end. You will partner closely with Reporting & Analytics, Risk & Compliance, Product  and Customer Excellence teams within the Financial Services Middle Office to identify, document and mitigate sources of friction within our internal processes that negatively impact Customer & Employee experience.

Responsibilities:

• Drive Continuous Process Improvement across Lucid’s Financial Services Organization globally to improve key metrics including financing process time, drive process automation to eliminate non-value added process steps, reduce errors and simplify the process while meeting regulatory requirements to improve customer & employee experience
• Partner with Customer Excellence to identify drivers of poor customer experience and make changes to our internal processes and partner with Product teams on technology changes to address root-causes
• Understand data trends and drive quantified results by using analytical methods and tools
• Facilitate groups through process mapping, root cause analysis, brainstorming, business impact assessments, gap analysis and project planning
• Create impactful metrics & KPIs to drive business outcomes
• Develop & maintain Procedures, Job Aids & Process Maps – Current & Future state 
• Collaborate with internal stakeholders across Sales & Delivery, Legal, Compliance & Audit as well as externally with Financing Partners & Regulators to drive the operational excellence agenda
• Employ project management skills related to overall project tracking, deliverables management, action item tracking, meeting minutes, team communications, and presentations; keep stakeholders apprised of project status and defined deliverables
• Change management champion across all levels of the organization
• Utilize benchmarking to identify best practices, both internal and external to the organization
• Stay on top of competition and the factors that differentiate them in the market
• Comfortable presenting findings and recommendations to key executives
• Anticipate business and regulatory issues; recommend product, process or service improvements
• Lead projects with notable risk and complexity; develop the strategy for project execution
• Manage project risk and resource requirements
• Ability to effectively coach and mentor champions, process owners and Black Belts
• Resolve obstacles/roadblocks, serve as a sounding board for problem resolution
• Solve complex problems with broad impact on the business
• Take a new perspective on existing solutions
• Exercise judgment based on the analysis of multiple sources of information
• Drive innovative thinking to develop solutions
• Impact a range of customer, operational or service activities and works within guidelines and policies
• Impact the direction and resource allocation for projects
• Adept at observing, assessing and helping team members recognize areas for development

Required Qualifications:

• 10+ years experience leading Process Improvement & Operational Excellence within Financial Services
• 5+ years experience in Project Management
• Lean/Six Sigma Black Belt Certification or similar with Technical mastery of Six Sigma tools and methodologies including DMAIC, DFSS, Lean/CI
• Deep Expertise with developing Value Stream Mapping using LucidChart (preferred), Visio or similar tools
• Experience managing teams and monitoring key metrics (customer, internal, vendor metrics)
• Building partnerships with cross-functional teams within Lucid including Legal, Compliance, Internal Audit, Sales & Delivery, Accounting, Marketing. 
• Explain difficult or sensitive information in an easy-to-understand manner and work to build consensus
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