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About the role
Job Details
Job Location: Hilton Garden Inn Atlanta Downtown (LHP HGI1) - Atlanta, GA 30313Position Type: Full TimeSalary Range: $16.00 HourlyJob Category: Hospitality - HotelSummary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.
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Qualifications
Key Responsibilities:
- Greet and register guests, assign rooms, and process payments
- Handle reservations, incoming calls, messages, and guest inquiries
- Provide local area information and assist with dining, transportation, and tour arrangements
- Maintain accurate guest records and perform shift reports
- Ensure all guest requests are addressed promptly and courteously
- Promote hotel services using suggestive selling to maximize revenue
- Follow service standards, dress code, and safety procedures
- Assist with front desk operations, including PBX and reservationist duties as needed
- Create a welcoming environment through professional communication and attention to detail
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