Luxury Hotel Operations Intern-Temporary (Caesars Palace LV)

                   JOB DESCRIPTION

 

 

 

WE ARE CAESARS

 

At Caesars Entertainment all Team Members are expected to uphold our Mission, Vision & Values. 

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

 

 

 

 

JOB SUMMARY

 

As a Luxury Hotel Operations (LHO) Intern you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of The Villas.  LHO Intern assists in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, VIP agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns. 

 

HOW YOU WILL CREATE THE EXTRAORDINARY

 

• Process check-in and check-out transactions for The Villas 
• Assist Villas Guests with questions about the city and property 
• Assist Villas Guests with booking dinner, show, etc.   
• Assists with guest service recovery   
• Always Maintains and Upbeat and Positive attitude 
• Responsible for being apprised of current events in hotel to assist Villas Guests
• Acts a liaison on behalf of the guest to expedite guest requests
• Maintains a professional and courteous attitude towards all guests (internal and external)
• Anticipating guests' needs and guest expectations

 

WHAT YOU WILL NEED

 

• Must be 18 years of age or older
• Strong Interpersonal and communication skills.   
• Proficiency in a second language would be beneficial.   
• Self-starter with strong problem-solving ability   

 

ADDITIONAL REQUIREMENTS

 

• Ability to perform reaching, stooping and /or crouching motions repeatedly 
• Must be able to communicate verbally 
• Must be able to stand for extended periods of time
• Must be able to lift 25lbs.

 

 

TOGETHER WE WIN

 

• Company information including MVV/EVP
• Company Culture (FSS and BIG Highlight?) 

 

 

DISCLAIMER

 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). 

 

 

 

 

 

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.