Sr. Technical Product Specialist (CFW, DNS, IPS)

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description:

We are looking for a Senior Technical Product Specialist (CFW, DNS, IPS) to join our team and have a direct impact on sales for our Cybersecurity portfolio. In this role, you will become the ‘go to’ person for sales engineers and account reps for technical questions and issues. You will also gather technical requirements from customers and work with the product managers to influence the product roadmap. You will help us meet the requirements of our rapidly growing customer base and be game changers in the security space. You must primarily possess a strong, hands-on technical acumen but also be able to hold a good view of the business and an overall a big-picture vision, with the drive to make that vision a reality with extreme attention to technical detail.

Responsibilities:

• Present to customers as SME at all levels in the customer hierarchy particularly the detail-oriented technician but all the way up to CIO. Lead and support customer demonstrations (with our SEs) that showcase our unique values
• Maintain bi-directional trusted advisor relationship with Product Management to drive client-based insights/feedback and future solution direction.
• Provide poduct updates and enhancement training to other SEs in the region or theater. Assist in the training of new Zscaler SEs in their designated region in installing customer presentations, and internally focused deal preparation activities.
• Provide design consultation and best practice guidance for rollout, implementation, and policy conversion during the 'pre-sales' process for strategic opportunities. Take ownership of advanced 'proof of concept' testing in strategic accounts either at the customer site or Zscaler lab facilities

Qualifications:

• Working knowledge and strong hands-on experience in CyberSecurity.
• 5+ years of experience as a Sales Engineer, Consulting Engineer, SE specialist, Solution Architect or similar type of customer-facing technical role
• Bachelor’s degree in computer science, engineering or other technical fields or equivalent customer facing technical experience
• You must possess a blend of business and technical skills, have a big-picture vision, and the drive to make that vision a reality with extreme attention to technical detail.

***Willing to consider candidates with various forms of technical experience within technical product management or technical marketing 

Must Have Skills:

• Strong technical foundation in networking and security technologies.
• Deep understanding of most of the following:  proxy architectures and TLS/SSL encryption, MITM, GRE, IPSec, DTLS, PAC files, firewall technologies including DPI, DNS protocols and architectures, HTTP/S protocols, Intrusion Prevention Systems (IPS) 
• Hands-on experience building customer demos, testing, and validating customer use cases.
• Working knowledge and hands-on experience in Tier-1 SaaS applications, licensing & entitlement, and analytics products.
• Strong communication skills – both verbal and written and across a variety of media from Confluence, Jira, Slack, chat, email etc.  Must be able to communicate complex technical issues in a simplified, audience-specific level with internal teams, customers, and partners

Preferred Skills: 

• Malware detection, advanced threat protection techniques, sandboxing, data loss prevention.
• Knowledge of security operations teams, IR, blue/red team operational experience including their interactions with IPS, firewall, D