Director of Clinical Services - LSAA Glendale

ATTENTION BCBAs: Are you ready to advance your career?

Centria is looking for a highly experienced BCBA to make Director of Clinical Services for our Life Skills Autism Academy in Glendale, AZ! 

Life Skills Autism Academy is a specialized, center-based ABA program, tailored for children with autism, ages 2-6, needing Early Intervention. 

Take a peak inside the Academy here: https://www.lifeskillsautismacademy.com/gallery

Center Hours: Monday-Friday, 8:00am - 4:30pm

Position Summary

As a leader in Centria Autism’s Applied Behavior Analysis (ABA) organization, the Director of Clinical Services (DCS) will play a pivotal role in providing clinical case support and supervision to their local team.

Their primary responsibilities will include leading a team of Supervising Clinicians (BCBA/LBAs, and BCTs) in a 3-tiered structure, ensuring compassionate, high-quality care and ethics compliance across process, performance, and clinical outcome for all clients, monitoring of client data and performance metrics, data-based decision-making, in-session coaching,  delivering additional resources and supplemental support, removing barriers to enhance the performance of Supervising Clinicians. Additionally, they will identify skill gaps, implement initiatives to improve performance and drive clinical outcomes, contribute to training & development for Supervising Clinicians and Behavior Technicians, while helping to onboard and train for new Supervising Clinicians.

A DCS will be supported, daily, by the on-site Director of Operations.

The Director of Clinical Services’ works closely with the Area Director of Clinical Services, Practicum Leadership, and possible management of a small caseload will contribute to the overall success of Centria’s clinical services. 

 

Success Measures

Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, and ensuring all clients meet the clinical performance and progress standards while partnering with the Operations Team to ensure clinician caseloads are maintained at the defined standard. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

Duties and Responsibilities

1.  Driving Client Progress
   • Use internal tools to review client data, documentation, treatment plans, and related performance metrics for all clients to ensure alignment with internal performance standards, best practices, and evidence-based approaches.
   • Offer comprehensive clinical case support and supervision to Supervising Clinicians by conducting case reviews, assisting with data-based decision making, and providing clinical recommendations and solutions.
   • Engage in problem solving for challenging cases by making data-based decisions, delivering in-session coaching, arranging additional supports, and reducing barriers to enhance performance.
2.  Driving Clinical Quality through Performance Management & Development
   • Use internal tools to review supervision practices and other performance metrics for their team of Supervising Clinicians to ensure alignment with internal performance standards, best practices, and evidence-based approaches.
   • Evaluate and manage clinical performance of Supervising Clinicians by setting clear expectations, providing coaching and feedback, and assisting in arranging the environment to influence successful performance.
   • Execute performance improvement initiatives provided by the Clinical Excellence Department (CED) to enhance the overall clinical services and outcomes of our organization, adhering to predetermined timelines.
   • Organize and lead group training for Supervising Clinicians, focusing on topics such as clinical skills development, effective supervision techniques, and adherence to organizational protocols.
   • Facilitate group training for Behavior Technicians, covering essential topics such as ABA principles, behavior management strategies, and treatment plan implementation.
   • Supervise the onboarding and training of new Supervising Clinicians, ensuring they receive comprehensive orientation, ongoing support, and mentorship.
3.  Collaboration and Escalation Management
   • Collaborate with the Area Director of Clinical Services and Operations Director to recruit, interview, and hire Supervising Clinicians.
   • Collaborate with the practicum leaders to provide supervision to practicum students serving as clinical supervisors, as needed.
   • Collaborate with the Area Director of Clinical Services to address and escalate matters of compliance, credentialing, case assignment, and scheduling for resolution.