Manager, CONNECT ERP Technology

The Manager, CONNECT ERP Operations, reporting directly to our Sr. Director, Enterprise Systems and working alongside the Sr Manager ERP, will oversee our production support, architecture, application development, system integrations/ISVs, and other technical activities & tasks.

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

• Work directly with ERP Leadership, Peers, Business Analysts, internal customers, and CSI leadership to understand their business strategy, requirements & processes 
• Design, develop, and implement innovative technical solutions
• Production support and incident management
• Own and manage the relationship with CSI’s Managed Services Provider for outsourced support
• Work directly with IT leadership, process owners, business analysts, workstream leads, technical teams, and various CSI personnel to ensure the successful implementation of F&O solutions
• Manage D365 environments – maintain and drive regular release calendar; manage schedule for ongoing updates/refreshes; drive and update environment refresh checklist action items; manages UAT/Testing calendars and planning for regular releases
• Maintain required operational, testing and compliance documentation
• Provide leadership in defining and executing technical strategies, ensuring alignment with the overall business goals
• Guide and mentor the technical team, fostering a collaborative and innovative work environment
• Collaborate with cross-functional teams to gather requirements and facilitate communication between teams
• Translate business requirements into technical specifications, ensuring clarity and feasibility
• Guide best practices for solution design and contribute to decision-making processes
• Assist in the deployment planning process, providing support to ensure a smooth transition and user adoption
• Collaborate with stakeholders to address any post-deployment issues and optimize functional performance
• Manages and resolves issues, defects, and change requests
• Leads the technical direction of the overall system, maintains the agreed-upon structure of the platform, and ensures that it meets the requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• 5+ years of experience leading and managing direct reports of technical resources   

Additional or Preferred Qualifications 

• 10+ years of experience in design, development, customization, Implementation, Integration, and administration of MS Dynamics 365 F&O solutions
• 7+ years of experience with full life-cycle implementations of D365 F&O
• 5+ years of supervisory or leadership experience in large teams
• 3+ years of experience working with Microsoft Power Platform
• Expertise with the D365 F&O technology stack and the peripheral technologies that can be leveraged including, but not limited to, Azure, Azure SQL, Power BI, Common Data Service, Power Apps, Azure Logic Apps, Azure Machine Learning, etc
• Strong knowledge of ERP Systems and business solution implementations
• Strong understanding of complex technical topics in Dynamics 365 including Application Integration Framework (AIF), Workflow, Data Import, Reporting, and LCS
• Strong analytical and problem-solving skills
• Must be legally authorized to work in the United States withou