Senior Manager, People Strategy - AI Operations

Position Summary...

The Senior Manager, People Strategy - AI Operations serves as the operational engine for the People AI Office, translating high-level strategy into execution. Adopting a consulting mindset, this role directs the prioritization, scoping, and feasibility assessment of Global People AI initiatives. You will drive program management excellence by overseeing lifecycle processes, gap analyses, and risk mitigation to ensure seamless delivery. Leading cross-functional teams, you will define success criteria and KPIs while managing stakeholder communication. This position fosters digital disruption and continuous improvement, ensuring the effective adoption of AI technologies across the organization.

About the team:

The People AI Office drives AI-powered transformation across global people workflows by establishing strategy, governance, and prioritization standards to scale AI solutions effectively. The team advances operational excellence through applied learning and AI deployment, converting pilots into production tools. Focused on people transformation, operational modernization, and scalable innovation, it enhances productivity and digital fluency. By aligning innovation with enterprise standards, the office ensures AI is integral to efficient, high-performing, and connected associate experiences, positioning Walmart as a leader in AI-enabled people functions and processes.

What you'll do...

• Direct the prioritization, scoping, evaluation, and feasibility assessment of People AI projects, ensuring resources are allocated to initiatives with the highest strategic value.
• Develop and implement a program management life cycle for the AI Office, to identify goals, assumptions, and success criteria while proactively mitigating risks and critical issues.
• Direct process improvement by overseeing gap analyses and implementing best practices to streamline AI adoption, while tracking KPIs and guiding ROI analyses to measure impact.
• Facilitate cross-functional teams to address program issues and leverage enterprise processes.
• Drive informed decision-making by creating communication strategies, fostering an environment that supports learning, innovation, and digital disruption.

What you'll bring:

• Proven experience in Program Management or Strategy Operations, specifically managing large-scale change initiatives and directing the execution of complex, cross-functional projects.
• Demonstrated ability to direct the prioritization, scoping, and feasibility assessment of multiple competing projects, ensuring alignment with enterprise strategy.
• Expertise in developing and implementing program management life cycles.
• Strong ability to guide ROI analyses, identify KPIs, and interpret trend data to ensure desired results.
• Experience supervising the adoption of new technology and supporting digital disruption, with a focus on educating on program requirements.
• Proactive approach to identifying potential risks, assumptions, and known issues, with the ability to create mitigation strategies and ensure resolution.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements