Service Delivery Executive

Shape the Future of Payments with Nexi in 2026
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Together, we can power the future as a European payments champion
Working for Nexi, you will become part of an exciting growth journey. We have set out to make it easier and more intuitive to manage payments because we see it as the foundation for growth and progress both in commerce and society.

Nexi is a leading provider of digital payment services in Europe. Operating in the payments industry that moves at an accelerated pace, we are searching for an initiative-taking and operational oriented profile to increase international awareness of Nexi and to communicate our great payment solutions internally and externally.

This role is located out of our Nexi location in Eschborn, Germany.

A key manager position in driving our ambitions within Customer experience and deliveries
In this exciting key position as Service Delivery Executive, you will be overall accountable for ensuring the deliveries towards a Tier 1 German bank, ensuring that all aspects of our deliveries, quality and performance are best-in-class. Furthermore, your key responsibility is to manage the efficiency of deliveries as well as ensure SLA and compliance at all times. You will be working closely together with our commercial and operational team, on the day-to-day deliveries.

About Your Future Role

• Client Relationship: Serve as the primary point of contact for operational escalations from customer management side, managing expectations and building trust.
• Service Assurance: Guarantee services meet agreed-upon Service Level Agreements (SLAs) and performance metrics.
• Strategic Planning: Develop service delivery strategies aligned with business goals.
• Process Improvement: Identify and implement improvement initiatives, automation and workflow enhancements for better efficiency and scalability.
• Leadership of a matrix team: Manage, mentor, and develop the service delivery team – the role does not include having direct reports, but leading a matrix organisation.
• Risk Management: Address reliability issues and manage risks to service continuity. 

You will report to our SVP COO Issuing Solutions, who is based in Ballerup, Denmark, with this role you will be part of the Issuing Solutions Operation Leadership Team.

The broad range of tasks will give you fantastic opportunities for developing your career and provide great insight into the mode of operating in an international customer-focused financial environment. 

What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications: 

• Strong leadership, communication, and people skills.
• Highly commercial experience and interest - here within business expertise and technical flair.
• Problem-solving and strategic thinking.
• Project management and organizational skills.
• Customer-focused mindset. 
• Proven responsibilities and achievements in a similar role, handling a Tier 1 client
• Between +8 years of experience within direct client engagement in the Finance, Telco, or IT industry
• You speak and write German and English fluently (requirement which must be fulfilled)
• Handling communication/escalations, internally and externally with the full management stack from C-level to team leads.

Personal traits: 

• Have excellent communication skills and can communicate on both an operational and tactical level – including communicating clear expectations
• Show good signs of steadiness while remaining adaptable
• Leading by motivating others
• Focus is on running the business, but equally as important moving the business
• Have a strong Can-do and solution-oriented attitude
• Proven experience in IT Service Management and following a framework such as ITIL
• A tactical thinker who takes ownership and displays initiative
• A positive individual that can build relationships and influence key stakeholders in all aspects of the day-to-day delivery  
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Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What’s in it for You?

• Attractive salary and a competit