Sr. Manager, Strategic Operations & Enablement

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:   

The Sr. Manager, Strategic Operations & Enablement will play a critical role in driving the success of the Finance and Corporate Strategy organizations. This role partners closely with senior leadership, HR, and various business functions to ensure strategic goals are met, programs are effectively implemented, and key initiatives are successfully adopted across the organization. The ideal candidate will be a strategic thinker with excellent project management skills and a deep understanding of cross-functional collaboration, communications, and organizational health management. This is a dynamic, high-impact role that offers the opportunity to work closely with senior leadership and drive meaningful change across the organization.

• Drive the priorities planning and reporting process to track key organizational initiatives
• Partner with HR to facilitate action planning for Employee Voice Surveys (EVS), driving insights and follow-through on key initiatives.
• Lead the One Finance Culture strategy to cultivate a unified, inclusive community across the organization, with a focus on enhancing onboarding, recognition, learning, and wellbeing initiatives and programs.
• Manage the COS (Chief of Staff) and Business Operations community, driving cross-functional collaboration and implementing best practices to improve operations and communication across teams.
• Spearhead change management efforts for new processes, programs, and initiatives, ensuring smooth adoption, tracking progress, and measuring success.
• Collaborate with the Communications team to plan and execute Town Halls, AMAs (Ask Me Anything sessions), and other communication campaigns that engage leadership and align with organizational goals.
• Partner with HR and the Sr. Manager, Strategic Enablement to support Senior Director+ leadership events, ensuring seamless execution and alignment with leadership priorities.
• Drive the adoption of key enterprise programs such as the Mentorship Program, Ramp Up, and others, ensuring strong participation, engagement, and measurable impact.

Qualifications

To be successful in this role you have:

• Proven experience in strategic operations, project management, or leadership enablement, in a cross-functional environment.
• Strong understanding of change management principles, program adoption, and measurement.
• Outstanding communication and collaboration skills, with the ability to build relationships and trust across senior leadership and teams.
• Proficient in tools and platforms for planning, reporting, and managing strategic priorities.
• Exceptional organizational ability to manage complex projects and high-priority tasks in a dynamic environment.
• A commitment to working collaboratively behind the scenes to ensure leaders have the tools, resources, and support needed to succeed.
• Exceptional organizational ability to manage complex projects and high-priority tasks in a dynamic environment.
• A natural curiosity and willingness to ask the right questions, constantly seeking what’s best for the leadership and organization, and using insights to drive informed decisions.
• A self-starter mentality, capable of taking initiative and working with minimal direction.

What we’re seeking:

• 8-10+ years in a role focused on operations, employee engagement, leadership reporting, culture amplification, and other key business programs.
• Work independently or with the team to proactively identify and build solutions for emerging business operations or people and culture needs, ensuring the organization remains agile and responsive to challenges and opportunities.
• Meticulous attention to detail, ensuring accuracy and thoroughness in all aspects of work, from project execution to documentation and communication.
• Results oriented with a track record of delivering enablement programs that meet/exceed business value requirements.
• Ability to travel 10-15% of the time  

FD21

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