Specialty Clinic Nurse Supervisor

1. Meet or exceed patient care requirements by managing the nursing operations within the Clinic.

• Ensure appropriate numbers of competent staff are available to meet patient care needs.
• Serve as a patient advocate.
• Communicate with other health care team members and departments to meet patient care requirements.
• Monitor adherence to policy and procedure to ensure safety of patients and staff.
• Assist in maintaining equipment for patient care and report malfunctioning equipment to appropriate personnel.
• Keep management informed of patient care and staff issues.
• Work with other departments in providing services and resources.
• Monitor workflow and departmental processes.
• Assist with developing and maintaining department policies.
• Assist with setting and achieving department goals and objectives.
• Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
• Maintains nursing guidelines by writing and updating policies and procedures.
• Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.
• Maintains nursing staff by recruiting, selecting, orienting, and training nurses.
• Completes patient care requirements by scheduling and assigning nursing and staff; following up on work results.
• Maintains nursing staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients and their family.
• Provides information to patients and health care team by answering questions and requests.
• Resolves patient needs by utilizing multidisciplinary team strategies.
• Maintains safe and clean working environment by designing and implementing procedures, rules, and regulations; calling for assistance from other health care professionals.
• Protects patients and employees by developing and interpreting infection-control policies and protocols; enforcing medication administration, storage procedures, and controlled substance regulations.
• Maintains patient confidence and protects operations by monitoring confidential information processing.
• Maintains documentation of patient care services by auditing patient and department records.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Ensures operation of medical and administrative equipment by verifying emergency equipment availability; completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques..
• Maintains nursing supplies inventory by studying usage reports; identifying trends; anticipating needed supplies; approving requisitions and cost allocations.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.
• Contributes to team effort by accomplishing related results as needed.

2. Problem-solve and make decisions within areas of accountability by using a well-defined approach to ensure effective and efficient patient care.

• Prioritize activities with staff and patients in a fast paced environment.
• Use proper chain of command when unable to resolve issues.
• Serve as a resource for staff in solving clinical and operations issues.
• Promote trust with open and effective communication.
• Communicate organizational management decisions in a positive manner.
• Participate in quality and process improvement initiatives for the department.

3. Monitor staff performance by coaching, educating and role modeling to ensure ongoing performance improvement.

• Supervise all clinic nursing staff.
• Provide immediate feedback to staff regarding performance issues.
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