Business Analyst

The application window is expected to close on: 08/11/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

You will join a collaborative, cross-functional team passionate about enabling data-driven decision-making across business, product, technology, and operations functions. The team partners with Product Managers, Program Managers, QA, engineering, business partners, and SMEs to translate business needs into actionable insights, scalable processes, and high-quality technology solutions.

Your Impact

In this role, you will provide data intelligence through complex reporting, analysis, and business insights captured from multiple cross-functional sources. You will identify trends, patterns, data anomalies, and key business drivers across datasets to support strategic decisions, operational improvements, and product delivery outcomes.

You will partner with customers to define and translate business requirements, develop functional and technical documentation, support Salesforce and related data applications, and contribute to testing, release validation, and process improvements.

• Generate complex reports and analyses from multiple cross-functional data sources to support business decisions and recommendations.
• Analyze datasets across product, technology, sentiment, segment, business entity, and customer attributes to determine key drivers and points of influence.
• Partner with Business Stakeholders, SMEs, Product Managers, and Program Managers to define, analyze, document, and validate business, functional, and technical requirements.
• Create detailed functional and technical specifications, user stories, process flows, acceptance criteria, test plans, test cases, test scripts, and defect reports.
• Support Salesforce applications and related data systems through incident management, defect triage, release validation, UAT execution, project coordination, and continuous improvement initiatives.

Minimum Qualifications

• Bachelor’s degree with 5+ years of related experience, or Master’s degree with 2+ years of related experience.
• 5+ years of experience in business analysis, IT consulting, business operations, systems integration, operations management, or a related field.
• Experience gathering, analyzing, documenting, and validating business, functional, and technical requirements.
• Experience performing data analysis, identifying trends and anomalies, and generating reports to support business decisions.
• Experience supporting enterprise applications, data platforms, or databases such as Salesforce, Oracle, Postgres, Snowflake, or similar technologies.

Preferred Qualifications

• Ability to communicate complex technical concepts effectively to both technical and non-technical partners.
• Experience working in Agile/Scrum teams with software engineers, product managers, QA engineers, automation teams, and cross-functional business partners.
• Experience developing test documentation, implementing functional, integration, regression, and user acceptance testing, and assessing quality risks.
• Domain expertise in Salesforce data management systems, including incident management, defect triage, release validation, and application support.
• Strong analytical, problem-solving, interpersonal, written, and verbal communication skills with the ability to thrive in fast-paced, collaborative environments passionate about quality, speed, and continuous improvement.

“Cisco may use AI Tools to review candidate-provided details—such as skills, experience, location, and education—to determine how closely candidates match job criteria. AI Tools are intended to guide and support the recruitment team in identifying and prioritizing candidates but are not used in isolation or without human judgment. For more information about Cisco’s use of AI, please see the Job Candidate Privacy Statement found here.”

Rencontrez l’équipe

Vous rejoindrez une équipe collaborative et interfonctionnelle axée sur la prise de décisions fondée sur les données dans les fonctions de l’entreprise, des produits, de la technologie et des opérations. L’équipe travaille en partenariat avec les chefs de produit, les chefs de programme, l’assurance de la qualité, l’ingénierie, les parties prenantes de l’entreprise et les experts pour transformer les besoins de l’entreprise en informations exploitables, en processus évolutifs et en solutions technologiques de haute qualité.

Votre impact

Dans ce rôle, vous fournirez des renseignements sur les données grâce à des rapports complexes, à des analyses et à des observations commerciales recueillies à par