Account Director

The Account Director is responsible for the overall strategic direction and leadership within the client account.  This position leads a team of skilled trades professionals by administering the maintenance program account comprised of a multi-building portfolio of suburban, class A, life sciences properties.

Within life sciences environments and due to the critical nature, all work is centered around no unplanned downtime, highly proficient communications (electronic, email, text, phone), good documentation practices (GDP), and detailed job planning/execution following SOP’s/MOP’s.

 

Job Responsibilities:

• Provide onsite management to Engineering team of approximately 17 by monitoring performance, providing training (safety and job skills), and mentoring for employee development.
• Payroll Administration including reviews and approves employees’ timecards weekly.
• Develop reporting for each site to include:
  • Provide monthly reports to executive leadership.
  • Develop, implement, and present KPIs using customized work order system reporting.
  • Create and improve a shared drive/files to include live updates if desired.
• Communicates effectively by attending weekly meetings and maintaining continuous discussions with client for proper management of the account, facilities, and asset operations.
• Ensure Administrative responsibilities are kept up to date including continuous improvement of the work order system with subordinate team.
• Work planning and scheduling oversight in a critical environment to align with Client validation requirements for PM’s, CM’s and Contractors. Work order management system tasks and schedules evaluation and improvement and addition, removal, and organization of attachments, equipment, and site information.
• Quickly respond to emergencies and ensure swift and decisive actions to correct issues, mitigate risks, protect personnel, and minimize operational disruptions. Take proactive measures to ensure proper response.
• Provide remote or on-site support as needed.

Program Implementation

• Develop, implement, and standardize documents such as methods of procedure, reports, schedules, and standard operating procedures to ensure safety, compliance, optimal efficiency, and effective operations.
• MOP examples: Electrical, high-impact systems, and natural gas shutdowns. Determined by Client and UG2.
• SOP examples: Loss of power, fire alarm impairment, system operation and sequencing, preventative maintenance, CMMS, BMS, system training signoffs, emergency response, winterization, hurricane preparation and response, on-call instructions, and other procedures determined by Client and UG2.
• Customizes site specific playbooks from corporate template.
• Assist Sr Director of Operations on implementing/updating/standardizing Key Performance Indicator’s (KPI’s). Supports employees achieving Service Level Agreements (SLA’s).
• Implement the on-call emergency process.

Financial/Administrative/Training

• Track and record all billable and non-billable time and expenses.
• Executes, administers, and creates purchase orders for supplies and contracted services.
• Drives safety performance with subordinate team by implementation of safety programs with the assistance of Safety Management maintaining compliance.
• Assist Safety Management by coordinating HIPO training implementation through internal or 3rd party resources.
• Coordinates and shares best practices from internal and external sources.
• Performs QA checks with subordinate management team and documents to a standard format.
• Oversee subordinate team to recruit, mentor, counsel, and train engineers, technicians, and supervisory staff, ensuring they are well-versed in industry best practices.
  • Perform and oversee annual evaluations for each employee.
  • Tracking of employee goals and providing education, professional development, and resources.
  • Mentor employees to strengthen administrative and technical abilities, including understanding the BMS, CMMS, building systems, drawings and schematics, preventative and corrective maintenance, SOP and MOP writing, proper emailing, and incident reporting.

Employee/Client Relationship Mana