Warehouse Customer Experience Coordinator

We’re currently looking for a Warehouse Customer Experience Coordinator to join our returns team in a part-time capacity, working from our Gold Coast warehouse. You will be responsible for maintaining a consistent customer experience by managing product returns, conducting quality inspections, and performing relevant data control.

What You Will Be Doing:

• Foster a commitment to ABI Interiors’ mission, vision, and values while promoting an inclusive environment.
• Ensure a consistent ABI customer experience across all touchpoints.
• Process returned inventory whilst performing product quality inspections.
• Use of computer and mobile devices to capture and input data relative to the processing of returned inventory.
• Support and liaison with the Customer Experience Team - investigating and assisting in solving various customer, warehouse, and inventory-related issues.
• Picking and packing of goods and materials in accordance with appropriate procedures.
• Participate in annual companywide stocktakes.
• Perform necessary housekeeping duties required to maintain a clean and tidy workspace.
• Operation of internal systems on both computer and personal devices in accordance with the Communication Devices and Social Media Policy.
• Perform all duties and handling of equipment in accordance with Workplace Health and Safety procedures.
• Assist the greater warehouse team when required.
• Manage special projects and administrative tasks.

About You:

• Experience as a warehouse assistant or a similar role.
• Experience with online transaction platforms and the ability to accurately manage refunds and returned payments.
• Current OSH Forklift Operator Certificate (desirable but not required).
• Experience with IMS, RF scanners, and WMS applications.
• Physical capacity to lift cartons up to 25kgs.

What We Can Offer You:

• Work-life balance: our warehouse hours are 7:00 am - 5:30 pm Monday to Friday.
• On-site gym and Pilates studio.
• Daily breakfast plus onsite café.
• Opportunity to connect with your team and the wider ABI team through social events, team building activities and a collaborative working environment.

If this opportunity feels like the right fit for you, we encourage you to apply with your resume and cover letter, highlighting how you can contribute to our team and culture.

About ABI Interiors:

ABI Interiors is an Australian family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.

Today, we pride ourselves on supplying a comprehensive range of interior fixtures and fittings that are of an exemplary standard. Our in-house Research and Development team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.

But our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience.

Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that we can enrich lives by enriching spaces.