Administrative Support Specialist

FirstEnergy

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.  [SC00

Position Summary:

The Human Resources Administrative Support Specialist provides administrative, operational, and customer service support to the Human Resources department. This position assists with HR processes, employee inquiries, records management, reporting, compliance tracking, and department coordination while maintaining accuracy, confidentiality, and professionalism.

Core Responsibilities:

• Provide administrative support to the Human Resources team, including scheduling, correspondence, file maintenance, reporting, mail distribution, telephone reception, and department coordination.

• Assist with routine HR programs, procedures, employee inquiries, onboarding activities, training coordination, compliance documentation, and related employee lifecycle processes.

• Maintain accurate HR records, tracking tools, databases, personnel files, and reporting materials in accordance with company procedures and confidentiality requirements.

• Prepare, proofread, and format correspondence, reports, presentations, spreadsheets, and other HR materials using appropriate office equipment and software.

• Support purchasing, invoice and purchase order processing, expense reconciliation, budget tracking, record retention, background checks, driving records, training assignments, and other department administrative needs.

• Administer validated applicant testing, including EEI testing, as needed.

• Use strong communication, customer service, judgment, and organizational skills to support employees, leaders, candidates, vendors, and external partners.

• Support outage and storm restoration activities as required, including evenings, weekends, and holidays.

• Other duties as assigned

Qualifications:

• Education:
  • High school diploma or GED required; bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Experience: 
  • Minimum of three years of administrative work experience required; HR administrative experience preferred.
• Skills:

  • Advanced knowledge of administrative practices, procedures, and office support functions.

  • Must pass the Company’s EEI Support and Administrative Selection System (SASS) test, if required.

  • Proficiency with Microsoft Suites including : Outlook, Word, PowerPoint, and Excel; 

  • Experience with SAP, Coupa, Empower, Intelex, FileNet, or related systems preferred.

  • Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.

  • Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.

  • Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information.

  • Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.

Preferred Certifications:

• SHRM-SCP or SHRM-CP
• SPHR or PHR
• CEBS (Certified Employee Benefits Specialist)
• CHRC (Certified Human Resources Compliance Professional)
• Labor Relations Certification

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insu