Assistant Store Experience Leader

Pay rate:

$25.00

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

YETI is actively seeking an Assistant Store Experience Leader to help lead our Austin Domain Store and will report to the Store Experience Leader. You will provide leadership support and direction to the store team and successfully execute company strategies. You will help hire, coach, and motivate a team of brand advocates who in turn will provide a "wow" factor level of customer experience. You drive store profitability by upholding store operational and visual merchandising standards and protecting company assets. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.

Responsibilities: 

Sales and Profitability 

• Support driving store sales and achieving store sales goals 

• Measure and monitor progress and results against KPIs 

• Manage operating and payroll expenses to maximize sales and profitability as needed 

Brand Experience/Customer Service 

• Drive excellence in customer service in store by modeling brand service standards 

• Monitor customer feedback and address all customer concerns quickly 

• Ensure store team engages with each customer to create an authentic brand experience 

• Cultivate customer-centric culture by recognizing and rewarding teams’ successes 

• Represent your store as an active brand ambassador within the community, including proactively seeking opportunities to engage with customers in community activations 

• Support execution of store marketing events and grow relationships in the community to generate brand awareness and drive traffic 

Training & Coaching Team 

• Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations 

• Support execution of training programs 

• Ensure team is educated on product and assortment to enhance selling and customer engagement 

• Provide timely training, coaching, and feedback to enable team success and growth 

Operations & Inventory 

• Help ensure team follows all company and store policies and procedures 

• Manage stockroom inventory and supply levels and organization 

• Execute inventory receiving and replenishment processes efficiently and accurately 

Visual Merchandising 

• Maintain store visual merchandising standards 

• Execute floor-sets and merchandising direction 

Talent Management 

• Participate in hiring process 

• Support development of a high-performing team of customer focused Guides and Team Leads 

• Identify performance issues and inform Store Experience Leader 

• Provide on-going specific and timely feedback to the team 

• Ensure compliance with all Talent policies and procedures 

Loss Prevention, Safety, & Compliance