Associate/Sr. Associate – Supply Chain Production Planner - Lilly Medicine Foundry

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization and Position Overview

Lilly recently announced a $4.5 billion investment to create the Lilly Medicine Foundry, a new center for advanced manufacturing and drug development. The first-ever facility of its kind, combining research and manufacturing in a single location, the Medicine Foundry will allow Lilly to further develop innovative solutions to optimize manufacturing processes and increase capacity for clinical trial medicines, while also reducing costs and environmental impact.

The Associate – Supply Chain Production Planner is a key liaison between Foundry Supply Chain, and the various functions at the Lilly Medicine Foundry. They are the key link for all functions in the plant and in the broader supply chain for scheduling updates and issue resolution.

This role is a key link for all functions in the plant and in the broader supply chain for scheduling updates and issue resolution. This role requires an understanding of the manufacturing processes within the Site and an ability to communicate status with multiple customers and a desire to develop and maintain the highest possible standard of customer service. This role must also embrace the latest technology and systems to develop new and innovative means of communication with customers that enhance the reputation of the Site and deliver memorable service. The role requires a desire to understand the various customer requirements and be able to represent the Site in a highly professional, responsive, and detailed manner. The Associate – Supply Chain Production Planner is responsible for frequent, detailed communications with customers to ensure that customer’s expectations are understood and fulfilled. The job holder will be responsible for multiple customers/geographic regions and must deliver performance ranked as the highest possible through feedback, metrics and other measures as judged by both customers and site management.

Responsibilities

Key Objectives/Deliverables:

Safety & Quality

• Maintain a safe workplace through proper ergonomic practices (workplace compliance and use of ergo equipment)
• Maintain a state of compliance (learning plan, SOP adherence, etc.)
• Timely processing of anticipated delay reports (ADR’s)
• General hub for all schedule related communication in the flow team; represent logistics at flow and process teams as required
• Work directly with Master Scheduler's and Inspection Planners to ensure we are meeting the needs of our partners.
• Capacity management - Generate, analyze and report plant capacity analysis

Customer Service

• Represent customer throughout order process – priority setting /negotiations
• Communicate status – to customers & internal resources (escalating issues as appropriate)
• Coordinate steps when expediting is required
• Work collaboratively to ensure order documentation requirements are met
• Establish effective internal relationships with key departments / functions
• Establish relationship with customers (international & domestic personnel)
• Support Supply Chain metrics and performance indicators
• Monitor customer’s forecasts, & service needs
• Influence internal performance to meet customer’s needs
• Know the impact on customers when production plans change
• Communicate regularly and proactively with customers
• Leverage knowledge of customers to improve the service levels provided

SAP knowledge & Metrics

• Generates OSSCE (Operational Standards for Supply Chain) metrics
• Pareto analysis of OSSCE metrics
• Work with stakeholders to improve plant supply chain processes and performance