Senior Director of Security & Parking | Acrisure Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Senior Director of Security for Acrisure Arena will help provide a safe environment by overseeing security operations at the venue.  This position will be involved with the development and execution of standard operating policies and procedures while delivering a high level of customer service.  

 

This role will pay an annual salary of $110,000 to $120,000 plus bonus.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This job will expire on 9/30/24.

 

About the Venue

America’s hottest music festival destination finally has the world-class arena it deserves. Now open, the brand new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all of the benefits of a modern music and sports venue to the Coachella Valley.

 

Responsibilities

• Demonstrates an understanding of the operational & strategic linkage between segments of the organization
• Develops, implements & evaluates department goals & action plans to support Acrisure Arena’s mission, philosophy & strategic plan
• Completes responsibilities in a timely manner through effective organization, setting priorities, delegation, and utilizing time management skills
• Applies the technical knowledge, skills and experience to ensure successful performance. Compiles & submits records & reports as required that reflect departmental activities
• Prepares, submits, and monitors progress of an annual list of departmental objectives.
• Submits proposals to expand/or improve services with detailed analysis and justification included.
• Complies with all applicable laws, statutes, or standards from regulatory and accrediting agencies.
• Aids in the development and coordination of company-wide security programs and provides documentation in the form of operation manuals.
• Develops, implements, and maintains compliance with OVG and Acrisure Arena policies and procedures, regulatory and legal requirements
• Develops and implements quality improvement activities to maintain the ongoing quality of security for patrons, visitors and employees.
• Maintains good working relations with all outside agencies including local/state/federal law enforcement agencies.
• Understands, interprets, and enforces any new and/or updated local, state, and federal security regulations applicable to Acrisure Arena.
• Adheres to and applies all aspects of security regulations throughout Acrisure Arena in a consistent manner.
• Manages performance by assessing staff competency and providing constructive feedback on initial hire, on an ongoing basis and in accordance with Acrisure Arena Performance Management Program.
• Inform Security personnel about role in providing security services; review and update emergency preparedness procedures and develop job function qualifications for staff.
• Instruct Security personnel to provide direction and assistance to patrons, visitors, and employees in a courteous and positive manner.
• Demonstrate the ability to direct the departmental goals and activities in conjunction with sound security and management concepts. Expresses ideas in a clear, creative, and succinct manner.
• Determines needs, allocates resources, and resolves problems related to staffing, space, equipment, and supplies.
• Plans, develops, monitors, and assumes accountability for operating within the annual departmental and capital equipment budget.
• Monitors, reviews, justifies, and implements strategies to improve financial performance for assigned departments including expenses, revenues, and productivity.
• Provide feedback to the department head on the annual budget and detailed justification.
• Inform all personnel of changes & additions to regulatory standards by communicating to departments.
• Initiates and facilitates changes to improve security services t