Inbound Personal Banker

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Offers products and services for U.S. Financial Sales primarily via inbound calls to existing and prospective customers in a centralized call center environment. Responds to incoming or makes out-going calls to customers and potential customers. Discusses and assesses a wide range of personal financial needs and recommends and offers products or services that meet or exceed the customer’s needs. Products include but are not limited to; installment loans and credit products, checking and savings products, certificates of deposit, IRAs, annuities, credit cards, etc. Develops customer profiles for other specialized products such as trust, investments, etc. and sends profile to appropriate product line support for follow-up sales calls. Provides customer service responding to questions about accounts and resolving various problems and processing errors. Interfaces with other sales staff and ensures referrals are responded to in a timely manner. Under general supervision utilizes creativity and applies a broad level of knowledge of principals, practices and procedures in order to effectively sell retail financial products and services. Handles incoming calls with intent of providing customer satisfaction and retention. Selling is the primary function of this position. Typically closes sale. Requires an extensive knowledge of all retail products and services, rates, terms, fees and applicable regulations. Calls are predominantly non-routine and require deviation from standard screens, scripts and procedures. Handles situations which may require adaptation of response according to customer response. Often assesses needs and suggests and promotes alternative products and servicesBasic Qualifications
- Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record
- Has a high school diploma or equivalent and two to four years or more of related experience
- Requires Current insurance licensePreferred Skills/Experience
- Excellent telephone and interpersonal skills
- Strong detailed knowledge of retail financial products and services, as well as the company’s philosophy and policies regarding these products and services
- Effective selling and referral skills
- Good knowledge of systems and procedures
-Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Strong verbal communication skills

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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