843107 - OPS EMPLOYMENT SECURITY REP I - 40099906

Requisition No: 843107 

Agency: Commerce

Working Title: 843107 - OPS EMPLOYMENT SECURITY REP I - 40099906

 Pay Plan: Temp

Position Number: 40099906 

Salary:  20.00 

Posting Closing Date: 01/31/2025 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /  OPS
POSITION LOCATION:      Orlando, FL (relocation benefits are not available for this position) 

OPS Employment Customer Service Representative I

OPEN COMPETITIVE

www.floridajobs.org/

Interviews may be held in person, virtually online, or via phone.  

 

Multiple hires will be filled from this advertisement.

 

 

Your Specific Responsibilities:

• Process initial, additional, and reopen reemployment assistance claims. 
• Performs specialized work assignments and other related work as required within the units including but not limited to work search audits, eligibility reviews, job service registration, potential issues, rejected weeks, and/or returned employer notices.
• Determines issues, concerns, and/or complaints from claimants, employers, and other customers. Access and research necessary records to either resolve those issues or refer to a specific or appropriate program specialist or supervisor.
• Explains points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.
• Research and explain the reemployment assistance program at the request of callers and direct them to the appropriate place to file a claim.
• Refer to various community resources and to One-Stop centers as appropriate.
• Performs other related duties as required.

 

Required Knowledge, Skills, and Abilities:

• Ability to effectively communicate verbally and in writing.
• Ability to maintain records and prepare reports.
• Ability to communicate effectively, through a variety of methods.
• Ability to establish and maintain effective relationships with others.
• Ability to communicate with customers for the purpose of resolving inquiries.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to collect, record, evaluate, and analyze data.