UI/UX Human Centered Design Specialist

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

None

Job Family:

Human Factors Engineering

Job Qualifications:

Skills:

Design, Usability Testing, User Experience (UX) Strategies

Certifications:

Experience:

9 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT has an opportunity for a dynamic and talented candidate to join our team supporting the Administrative Office of the US Courts (AOUSC) Case Management Systems Office (CMSO) in its modernization effort for one of its mission-critical applications that is used by all U.S. district and appellate courts’ staff members and external stakeholders. CMSO has a mature agile practice using the Scaled Agile Framework (SAFe) and supports a broad range of complex business systems which are instrumental to the AOUSC mission.

We are seeking an expert in user experience strategy and design, information architecture (IA), and front-end prototyping.

The UI/UX/HCD Specialist will execute the following responsibilities:

• Provide expert guidance on user experience (UX) design direction and strategy.
• Create and maintain documentation for all activities, recommendations, and decisions.
• Provide subject matter expertise in User Experience Design (e.g., Human Centered Design, User Research, User Personas, User Journeys, Developing, Prototyping, Design Mock-ups, and Evaluating Usability).
• Create and deliver a User Experience (UX) Research Plan and Outcomes for each use case, which shall include a research write-up documenting goals, anticipated outcomes, research questions, hypotheses, methodology, recruiting needs, synthesis, and next steps.
• Facilitate discovery activities, to include generative research with users and business stakeholders, an assessment of current related features, a content review, an information architecture review, an accessibility review, a business process review; and collection of any available data and analytics and provide in a User Experience Research Checklist.
• Conduct formative and contextual user experience research studies to understand users’ goals, needs, journeys, and pain points with respect to the eVoucher and Vendor Manager products.
• Partner with other Product Teams to ensure that the new tool or service fits into the existing structure.
• Apply insights from user experience research studies to describe product functionality, including epics and user stories, as well as operational, business, functional, technical, data, and integration requirements.
• Support design synthesis activities and generate insights and opportunities for improvement. Communicate research findings through a variety of formats (such as insight reports, stories, videos, storyboards, etc.) to maximize relevance and impact.
• Perform requirements analysis based on User Experience Research, obtaining stakeholder input from internal users and external users.
• Develop User Personas to represent user types that have wants and needs of our applications and products, and who might use our applications and products in a similar way.
• Create Customer and User Journey Maps and capture related data.
• Collaborate with cross-functional teams, including product owners, developers, and other designers.
• Conduct usability testing sessions to gather feedback on designs and apply results to refine designs.
• Create prototypes to help visualize design.
• Write and edit plain language content for Development Teams.
• Ensure consistency and continuity in CMSO product information architecture, including URL schema, page layout, menus and navigation, user flows, and search engine optimization.
• Work with all Product Teams to incorporate new, both authenticated and unauthenticated content and tools, into the Information Architecture Document product lines.
• Craft, test, and deploy design deliverables, including wireframes, low- and high-fidelity prototypes, or interactive web forms to facilitate usability testing and agile development of health products.
• As appropriate, create and update prototypes to conduct facilita