Senior Product Manager

Company Description

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

Job Description

About the Role

You’ll take ownership of a core product area or multiple features within the brand, playing a key role in shaping both the product vision and how it’s executed in practice. Working closely with leadership and cross-functional teams, you’ll drive meaningful product outcomes that align with the broader brand strategy and deliver measurable impact for customers.

This is a highly influential role — you’ll define and manage your roadmap end-to-end, ensuring every decision is grounded in clear reasoning and tied to customer value. You’ll be deeply connected to the market, engaging directly with customers on a regular basis to understand industry trends, pain points, and opportunities to improve the product.

As a senior product leader, you’ll set the standard for high-quality product delivery. While formal people management may vary, you’ll act as a mentor and role model for peers, helping elevate product thinking and execution across the team.

Reporting into our VP of Engineering, you’ll focus on delivering exceptional outcomes within your product area or business unit, representing the most senior level of individual contribution in product delivery without broader brand-wide ownership.

Some of the other responsibilities include :

• Owns planning, vision, and implementation of features for core business or multiple product areas  
• Provide regular input on overall product strategy and how team initiatives align with the overall product strategy  
• Develop an astute understanding of the industry including emerging trends, new available technologies, and addressable markets  
• Engage current and prospective customers to understand and analyze their needs, business practices, and plans 
• Establish and align product roadmaps with the broader product strategy and find balance in delivery between long term investments, shorter term wins, and tech debt  
• Mentor and/or manage product colleagues and drive development of their key skillsets  
• Identify areas of improvement with your existing product area and fresh opportunities to thrill the market  
• Engage internal stakeholders to execute product releases and support the public narrative for product feature releases 
• Deliver clear and comprehensive product requirements to provide guidance to the development team  
• Own the management and grooming of a product backlog ensuring tickets are ready to be pulled into upcoming sprints 
• Engage sales, marketing, and customer support to capture customer feedback and to ensure prompt and seamless delivery to the market  
• Partake in the Scrum process and help drive effective scrum ceremonies including standups, grooming sessions, sprint planning, and retrospectives 
• Identify key success metrics for initiatives and ties those metrics to overall business metrics  
• Focus on customer value and identify MVP solutions that deliver on that value with the least amount of time, effort and risk  
• Identify and raise opportunities and risks to management   
• Contribute to customer-facing demos and sales and marketing initiatives with your deep product knowledge  
• Engage with design, research, and development to clearly articulate customer pain points and build a process for effective problem solving 

Qualifications

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• 5+ years professional experience managing software products from inception through launch and iteration 
• Ability to operate and engage with a product team with no supervision 
• Experience mentoring junior team members and developing product management skillsets  
• Ability to articulate and drive research and design needs in support of product decisions  
• Experience working with senior leadership across other company verticals including sales, marketing, and customer support  
• Proven ability to deliver