Director/Senior Director, Patient Services

Director/Senior Director, Patient Services

About KalVista Pharmaceuticals

KalVista Pharmaceuticals, Inc. (http://www.kalvista.com) is focused on the discovery, development, and commercialization of novel, oral therapies for diseases with significant unmet need, with an initial focus on hereditary angioedema (HAE). Listed on the Nasdaq Global Market, our headquarters is located in Cambridge, MA with additional offices and laboratories in Salisbury, UK; Zug, Switzerland; and Salt Lake City, UT.

The company has an R&D team with an established track record in the pharmaceutical development of small molecule protease inhibitors, world-leading expertise in the role of plasma kallikrein in disease, and a management team with the capability to bring small molecules through the clinic to commercialization. 

KalVista now seeks a Director/Senior Director, Patient Services which is critical to the organization's mission as it prepares to commercialize sebetralstat, a novel, oral plasma kallikrein inhibitor.  KalVista recently reported positive results from the KONFIDENT phase 3 study which demonstrated that sebetralstat met all efficacy endpoints for the treatment of HAE attacks and the safety profile was comparable to placebo.   We plan to submit an NDA in the first half of 2024 with launch in 2025.

As the successful candidate for this position, you will fill a critical operating role within KalVista and report to the Vice President of Market Access. You will be a key member of the Market Access Leadership Team helping to develop the overall market access strategy for sebetralstat. Responsibilities will include developing KalVista’s Patient Services strategy along with the advancement of patient support to enable HCPs and patients to easily access sebetralstat and remain on therapy.  This individual will lead the strategic direction for HUB, copay/affordability and direct patient and HCP access support.  In addition, this critical role will lead a field-based Patient Access Team providing direct support to providers and the HAE community.   

RESPONSIBILITIES

• Develop the overall patient services strategy
• Lead patient services execution by enabling patient/customer experience from onboarding to long-term adherence
• Key partner and relationship lead to third party vendors helping to design and build out HUB and patient support implementation including affordability and co-pay programs
• Champion innovation and evolve strategies within the market that includes the identification and implementation of new capabilities for patient support
• Design, build, recruit, train and lead a field-based Patient Access team
• Oversee the creation of tools for the field to use to effectively communicate the patient experience platform to professional customers
• Develop and deliver the Patient Services total value proposition to both patients and professional stakeholders in a compliant manner
• Define, design, and deliver best in class experience for patients and providers living up the expectations of the HAE community
• Direct partner for Trade and Distribution to support the build-out and alignment of specialty pharmacy network, to patient support and HUB services
• Partner with Business Insights and Analytics colleagues to create insights through data that drive an understanding of the impact of patient services offerings

REQUIREMENTS

• 10+ years in the biopharmaceutical industry; emphasis in Patient Services
• Bachelor’s degree required

• Rare disease product launch experience in the US required
• Experience delivering patient services and managing HUB programs in competitive markets
• Demonstrated leadership of Access or Field Reimbursement Teams

• Exceptional leadership and interpersonal skills with the ability to effectively engage and influence across multiple organizations within and outside of KalVista

• Proven ability to manage vendor partners regarding a multitude of patient offerings

• Innovative mindset with the ability to take a creative approach to best meet the needs of both customers and KalVista
• Ability to develop strategic and tactical plans related to the needs of KalVista and the HAE community
• Strong presentation skills and ability to present to diverse stakeholders
• Strong financial and analytical skills with demonstrated ability to manage and measure results and KPIs
• Previous experience working in a pre-commercial biotech company is preferred