Field Service Technician II

Job Summary:

At Elovate, we pride ourselves on delivering above-and-beyond customer service. We are searching for a field service technician to provide on-site maintenance for our customers’ equipment. The field service technician will be in charge of deploying, installing and testing equipment, troubleshooting issues, making repairs, and teaching our customers how to operate their devices. Elovate is committed to serving both customers and employees in the best way possible. If you’re looking for a place to grow your career while providing impeccable service, we’d love to meet you.

Objectives of this role

Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers

Provide customers with tools and training to successfully operate their equipment

Become an expert in identifying and diagnosing equipment issues

Work seamlessly and cohesively with customer service representatives, logistics coordinators, and other members of the team

Resolve all customer complaints and repair or replace malfunctioning equipment

Leave customers feeling satisfied and confident in their equipment at the end of each visit

Responsibilities

Install equipment in places of business and train teams to properly operate or service their new hardware

Drive system uptime and resolution tracking for equipment

Work with field service representatives to thoroughly understand customer complaints and equipment issues before arriving on-site for maintenance

Travel to job sites to deploy equipment, troubleshoot issues, diagnose problems, and fix or replace equipment as needed

Provide regularly scheduled, ongoing equipment maintenance visits

Operate the company vehicle and provide schedule updates with tracking software

Follow company procedures and safety policies

Potentially provide assistance or representation for court proceedings pertaining to our equipment as an expert witness

Skills and qualifications

Ability to install equipment, diagnose problems, and make repairs

Basic hardware and technology knowledge such as stripping wires, rewiring cables, working with modems, etc.

Must have Low Voltage and Inventory Management experience



Must be able to lift at least 100 lbs.



Proficient in Microsoft products.

Strong time-management skills and an ability to stick to a tight schedule

Excellent problem-solving skills with a knack for troubleshooting technical issues

Ability to collaborate with others and work well on a team

Enthusiasm for providing excellent customer service

Excellent communication skills

Preferred qualifications

Highschool Degree

Valid driver’s license

Customer service background

Experience performing on-site maintenance

Availability to work irregular shifts, including evenings and weekends

Job Description:

At Elovate, we pride ourselves on delivering above-and-beyond customer service. We are searching for a field service technician to provide on-site maintenance for our customers’ equipment. The field service technician will be in charge of deploying, installing and testing equipment, troubleshooting issues, making repairs, and teaching our customers how to operate their devices. Elovate is committed to serving both customers and employees in the best way possible. If you’re looking for a place to grow your career while providing impeccable service, we’d love to meet you. 

Objectives of this role 

Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers 

Provide customers with tools and training to successfully operate their equipment 

Become an expert in identifying and diagnosing equipment issues 

Work seamlessly and cohesively with customer service representatives, logistics coordinators, and other members of the team 

Resolve all customer complaints and repair or replace malfunctioning equipment 

Leave customers feeling satisfied and confident in their equipment at the end of each visit 

Responsibilities 

Install equipment in places of business and train teams to properly operate or service their new hardware 

Drive system uptime and resolution tracking for equipment 

Work with field service representa